T&D: Stakeholder Hierarchies

Customers’ Requirements Lead Your Product/Service Requirements Definitions

But do not have the final say.


Shareholders don’t even have the final say.


What does your Stakeholder Hierarchy look like – and is it understood and used in Decision Making?


When Stakeholder Requirements’ Conflicts – Pushes come to Shoves – whose requirements should win out?

Is that clear and helpful – or is that unclear and stymie Decision Making?

My Past Writings On Stakeholders

The Customer Is King – Not! – 15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 – address Balancing Conflicting Stakeholder Requirements, and suggests that the Customer is Not the King of Stakeholders (despite the unfortunate slogans from the Quality movement despite Deming’s admonitions about slogans). Balancing Conflicting Stakeholder Requirements – Wallace – March 1995 AQP

And the version in ISPI’s November 2011 Performance Express:  performancexpress.org-Stakeholders Beyond the Customers The Customer Is King Not

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