T&D: Not All Job Aids Are Created Equal

One Size Does Not Fit All

Metric or Imperial?

The Guidance – a.k.a.: Job Aids or Performance Support – must be clear.

And Alpha Tested, Beta Tested and/or Pilot Tested. Or whatever your internal customers call such tasks.



Poka-Yoke is a Japanese term that means “mistake-proofing” – and is popular among TQM enthusiasts. Sometimes translated as “Idiot Proofing.”

But be careful how you explain the concept…

From HBR

My favorite anecdote about “design rhetoric” has Japanese manufacturing guru Shigeo Shingo telling Toyota assembly line workers about his clever techniques to make production processes “idiot-proof.”

One of the plant’s employees burst into tears. “I am not an idiot!” she cried. A stricken Shingo quickly recanted. He scrapped “idiot-proof” in favor of declaring his initiatives essential to making assembly lines “mistake-proof.” Genius.

For this HBR article – please go here.

Marketing Concepts and Practices Are a Great Addition to T&D/L&D

I’m seeing a lot of this lately – about learning from marketing. Yes.

They – the BIG M Marketing versus the little m marketing – are where decisions are made as to:

What Products and Services to render to What Marketplaces and at What targeted price cost and value levels (good – better – best), etc.,   What to do initially and where to go from there.

Yes T&D needs more of that – to be done in conjunction with Enterprise Leadership – just a Big M Marketing does.

Note: “little M” is more about promotions/advertising – the things many can see. We can borrow from them too – but it’s probably best after borrowing from Big M first.

Quality Concepts and Practices Would Be a Great Addition to T&D/L&D As Well

Poka-Yoke is just one of many things “to borrow.”

Quality Function Deployment (QFD), Design of Experiments (DOE), and Lean and Six Sigma (streamlining and variation reduction) are others.

Fix Your ADDIE-like Project Planning Framework Details

To use some of these Good Practices in your methods. Learn from others in your own Enterprise as to what you might adopt and adapt – so you learn any unique twists that were part of their adoption/ adaptation.

Metric or Imperial?

In the news back in the day…

September 30, 1999

NASA lost a $125 million Mars orbiter because a Lockheed Martin engineering team used English units of measurement while the agency’s team used the more conventional metric system for a key spacecraft operation, according to a review finding released Thursday.

Read more – here.

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