T&D: Target Audience Performance & Enabling Knowledge/ Skills

Once You’ve Got Your Scope Set

And you are clear about the Target Audiences and what Outputs & Tasks you are to target … you can derive the enabling knowledge and skills.


You can even derive all of the enablers of Performance – beyond the knowledge and skills and the human elements.


This is the Framework I used to derive the enablers.


What is required of the Outputs and the Tasks is set by Stakeholders – who each have Stakeholders.


That framework – the EPPI Fishbone – is an adaptation of The Ishikawa Diagram – from japan in the 1950s.


Performance Competence can be viewed – and defined – exactly the same for every level of Performance IMO.


2 Resources

Plus earlier versions.

About Mastery Performance and the Enablers…

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.  This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

About those Stakeholders…

The Customer Is King – Not! – 15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 – address Balancing Conflicting Stakeholder Requirements, and suggests that the Customer is Not the King of Stakeholders (despite the unfortunate slogans from the Quality movement despite Deming’s admonitions about slogans). Balancing Conflicting Stakeholder Requirements – Wallace – March 1995 AQP

And the version in ISPI’s November 2011 Performance Express:  performancexpress.org-Stakeholders Beyond the Customers The Customer Is King Not


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