T&D: Revisiting My Past Newsletter Articles on ISD and PI

ISD – Instructional Systems Design – and – PI – Performance Improvement

Winter of 1998 – Client Letter About the Project Steering Team Gate Review Meeting


The PST – Project Steering Team – IMO – is the most critical aspect of my approach to ISD efforts.

I have a very formal approach, agenda, presentation – to help them help themselves – and to make the key Business Decisions in an ISD effort – that people from ISD have no business making – IMO.

Those decisions are made at the Gate Review Meeting at the end of each key phase of a project. This is all about being Customer/Stakeholder drive, Not just collaborating with the Customer and other key Stakeholders.

By putting the effort under their Command & Control – and seeking and getting their Empowerment to do the ISD things – while always being subservient to the Business and its Performance Issues and Needs – leads to their satisfaction and ensures that you are addressing their key, Critical Business Issues.

It’s not all about Learning. It’s all about Performance.

By Design.


Get the 8 page Newsletter PDF – and read the letter on page 4 – here:


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