L&D: Tuesday L&D Processes Audit 25: T&D Facilitator and Coach Development and Certification Process

T&D Process 7.4: T&D Facilitator and Coach Development and Certification Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.


Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.


Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 


The L-C-S Framework View

I use both views…


Overview of the Big Picture


T&D Process 7.4: T&D Facilitator and Coach Development and Certification Process

Process Purpose

The T&D Facilitator and Coach Development and Certification Process is used to prepare the humans in T&D deployment and/or support.


Process Description

The T&D Facilitator and Coach Development and Certification Process ensures the quality of the instructors/facilitators and the coaches/mentors required to deploy and support the T&D.

Not all T&D needs humans in these roles, but some do. Sometimes known as 3T or TTT or train-the-trainer, this process is critical to every deployment method other than self-paced T&D.

Where appropriate, and as typically specified in the original T&D design and final deployment strategies and plans, instructors, facilitators, coaches, and support/help desk individuals must be prepared for their jobs if this was deemed a necessary T&D offering.

Sometimes a T&D facilitator only needs to be trained. But sometimes the process needs to go beyond simply training them to a higher level of certifying them, due to either regulatory requirements or because it’s the only smart thing to do.

Sometimes support personnel, as with a help desk model, need to be prepared to assist the learners and others involved in the deployment process (facilitators, coaches, and administrators).

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.


Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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