In My Model I See 3 Steps or Stages
I see a move from 1) Training to 2) Performance Base Training to 3) Performance Improvement Consulting. I’ve posted on this before – and I have a book on this.
Stage 1- Training
Too many L&D/T&D Functions are doing Learning or Training – on Topics and Not Tasks.
Or it’s Tasks without a clear definition of the Outputs of those Tasks.
Or it’s lacking an understanding of how the Stakeholders measure those Outputs and those Tasks.
Or the barriers in the real-world – the Performance Context – that learners/Performers need to avoid or deal with if unavoidable.
Stage 2- Performance Based Training
When you doing Performance Based Training – or Learning – you are dealing with the Outputs and their Measures and the associated Tasks and their Measures. You are dealing with the typical Barriers and How To Avoid Them – or What To Do If Unavoidable.
And you are Testing Performance Competence and not just Awareness and Knowledge – and doing so within the Instruction – and later back-on-the-job.
And providing Reinforcement Instruction – Spaced Learning – as needed.
Stage 3- Performance Improvement Consulting
In Stage 3 you are not only uncovering those Barriers – but you are helping the client to address them – to a point.
You can help with the Analysis – and maybe the Design – but the Solution-Set may be so far removed from your bailiwick – that others need to step in and design and develop the non-Instructional solutions.
You’re going to Need a Bigger Boat – so to speak – for you may have to collaborate with many other solution providers – and YOU may not be at the helm – so to speak.
In fact, you may be The Tail – and Not the Dog – to mix my metaphors. As PB Training may be needed after all of the other solution-sets are designed, developed and deployed.
Get used to playing second fiddle.
The More You Know About The Other Improvement Disciplines – The Better You Will Be At Yours
It’s complex. Don’t underestimate the complexity of Performance.
– a guide for a leadership team to take their Training/ Learning/ Knowledge Management organization and Stakeholders on a 2-Step Journey from Training to Performance Improvement Consulting.
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