ISD – Instructional Systems Design – and – PI – Performance Improvement
Winter of 1998 – Cost of Non-Conformance and ROI Calculations for Training Projects
ROI as a big deal in my PACT Processes – as I formulated them beginning in the early 1980s.
ROI can come from many types of Returns. Improving job performance is best – but is sometimes difficult to calculate – in a way that’s believable to the client. I like having them give me the numbers in the Project Steering Team Gate Review Meeting.
This newsletter article was originally published in an ASTD magazine a few years earlier.
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