Your Frame of Reference Will Need to Expand Beyond Knowledge and Skills
And beyond the human element. I see 12 Sets of Variables.
Do you see 11 or 12?
I learned to take a process view from my work with the late Geary A. Rummler – at Motorola in 1981/1982.
My models differ from his – but are rooted in the same focus – on the Process and Processes.
First I see Processes as one of 4 sets…
I see the Organization Chart as bundles of processes…
The tools and techniques for improvement run the gamut, as they say.
It’s complex and that should not be denied.
Find people who look beyond the knowledge/skills and beyond the human element.
As Rummler has said:
“If you pit a good performer against a bad system, the system will win almost every time.”
As Deming has said:
“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special.”
Look Beyond K/Ss and The Human Element When Solving Performance Problems.
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