L&D: Tuesday L&D Processes Audit 29: T&D Stakeholder Communications Process

T&D Process 8.1: T&D Stakeholder Communications Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.

Slide1

Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.

Slide2

Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 

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The L-C-S Framework View

I use both views…

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Overview of the Big Picture

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T&D Process 8.1: T&D Stakeholder Communications Process

Process Purpose

The T&D Stakeholder Communications Process determines exactly who the T&D system’s stakeholders are and what their needs for information are, and it delivers information and data to each stakeholder group via the most efficient communication channels.

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Process Description

In the T&D Stakeholder Communications Process, stakeholders vary by the type of organization the enterprise is and its marketplace.

A general model of ours that we’ve found useful is presented in this next graphic.

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  • Government – This stakeholder group wins all disputes and conflicts of opinions under the laws of its jurisdiction and domain, and it decides issues of both compliance and penalties.
  • Shareholders/Owners – This stakeholder group can always sell out or take their money (sell their shares) and invest elsewhere. If the enterprise is not meeting their financial targets for growth and returns, they can remove their money from this concern and place theirs bets elsewhere.
  • Board of Directors – This group of stakeholders is the elected representatives of the owners/shareholders and have a special fiduciary responsibility to the owners. They develop strategies and tactics and oversee the development and deployment of policies and procedures consistent with strategy.
  • Executives – This group of stakeholders is hired to strategize, plan, and manage the overall direction of the enterprise. They hire and fire managers to conduct daily operations consistent with the business plans, strategies, and tactics the board approved, and they provide the necessary resources and funds.
  • Management – These are the managers, supervisors, and leads of the targeted learners (at all levels).
  • Customers – These are the learners: the participants in and users of the T&D, regardless of format/media used.
  • Employees – These are the staff members of the T&D organization.
  • Suppliers – These are the external and internal suppliers who support the T&D processes and provide inputs, task performance, and/or deal with outputs. They could include team members from within the enterprise, caterers, material suppliers, consultants, and contractors.
  • Communities – This can include formal or informal groups such as professional societies, street pickets, industry standards groups, and family members. Anyone in the surrounding/affected communities that is touched by the actions of the enterprise and by the T&D system, and doesn’t have their interests and views recognized and formalized into the laws, regulations, and codes to force compliance, is a member of this stakeholder group.

The T&D Stakeholder Communications Process ensures that the customers and stakeholders of enterprise T&D, including the potential learners to be served by the T&D products and services, get information about what T&D is offered that would help them gain awareness, knowledge, and skills to enable them to meet their current or targeted future job performance requirements.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.

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Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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