File Under: Eating Our Own Dog Food
In 1995 Email was pretty new and we wanted our staff at SWI – Svenson & Wallace Inc. to have performance competence on this new fangled thing. There was a Performance Test on its use – but no Formal Training – meaning it was un-Structured OJT – later known as Informal Learning or Social Learning that led to the Testing. And maybe that is now known as the 70 and the 20. Confusing – no/yes? A graphic from our 1995 newsletter…
Performance Tests Guided What to Learn
This was covered in my former organization’s Spring 1995 SWI Newsletter – here. See the first of two articles on this beginning on page 10. Ray and I then 12 years later, in 2007, wrote this book based on the work we did at Prudhoe Bay:

Walkin’ the Talkin’ – The Cult of Accomplishments vs. The Cult of Behaviors
This Post follows on two others – the first of which is here – and the second here, about Tin Can – and it’s Promise/Potential versus what’s more likely Probable.
Small businesses, such as SWI – which had between 15 and 25 employees back in the 1980s and 1990s – cannot afford to provide everyone with the performance-based Training that they ideally needed. So – begin with the Ends in mind. The Performance Competence.
So we created the Performance Tests – with the help of our internal Master Performers (Cindy was our #1 go-to Production Support person on the Home Team – versus the consultants on the Traveling Team).
They – our internal Master Performers helped create these Performance Tests, maintain them/continuously improve them – and administrate them – with their “new-to-the job or task” peers.
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