T&D: A Qualification Test From 1995 – On That New Thing: Email

File Under: Eating Our Own Dog Food

In 1995 Email was pretty new and we wanted our staff at SWI – Svenson & Wallace Inc. to have performance competence on this new fangled thing.

There was a Performance Test – but no Formal Training – meaning it was un-Structured OJT – later known as Informal Learning. And maybe that is now known as the 70 and the 20.

Confusing – no/yes?

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When I did Curriculum Architecture Design (CAD) projects we produced a performance-based T&D Path or T&D Blueprint or T&D Map – later known as a Learning Path, and now known as a Development Map or Learning Experience Journey, and in the future will be known as something else – again. That’s how that goes.

Confusing – yes/no?

A T&D Path identifies both what is available and was is partially available and what is not available – the last two being the gaps from “All the T&D that could be” – which of course is way different from “All the T&D that should be.” The difference between ISD Decision Making and Business Decision Making.

Confusing?

At SWI back in 1995 we had a Path of Performance Tests – not Training.

Performance Tests Guided What to Learn

This was covered in my former organization’s Spring 1995 SWI Newsletter – here.

Here is a graphic from that newsletter.

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And in 3 Blog Posts – the last of which was titled:

Walkin’ the Talkin’ – The Cult of Accomplishments vs. The Cult of Behaviors

This Post follows on two others – the first of which is here – and the second here, about Tin Can – and it’s Promise/Potential versus what’s more likely Probable.

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Small businesses, such as SWI – which had between 15 and 25 employees back in the 1980s and 1990s – cannot afford to provide everyone with the performance-based Training that they ideally needed. So – begin with the Ends in mind. The Performance Competence.

So we created the Performance Tests – with the help of our internal Master Performers (Cindy was our #1 go-to Production Support person on the Home Team – versus the consultants on the Traveling Team).

They – our internal Master Performers helped create these Performance Tests, maintain them/continuously improve them – and administrate them – with their “new-to-the job or task” peers.

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