Protect & Improve the Enterprise
And do that in that order.
And address High Stakes Performance – not the so-called Low Hanging Fruit.
Instruction Comes in Many Forms
Here are the three that I think you should consider…
1- Standalone Performance Support
Sometimes the use of Performance Support – or Guidance or Job Aids or Quick Reference Guides – is intuitive and can be used without further Instruction (Training).
2 – Performance Support embedded in Training
Sometimes the use of Performance Support – or Guidance or Job Aids or Quick Reference Guides – is not intuitive and cannot be trusted to be used without further Instruction (Training). So include “How To” instruction in Training for the use of the Performance Support.
3- Training for Memorization
Sometimes there’s just not time or it’s otherwise impractical or inconvenient for some performer to use Performance Support – or Guidance or Job Aids or Quick Reference Guides – and they must memorize what and how to do some Task-set.
Then train for memorization – using an appropriate blend of mode & media – which should include plenty of authentic Practice with Feedback. And if the job/performance context will not reinforce (via use) well enough, often enough, then add plenty of Spaced Learning to fight the Forgetting Curve and keep the performer on the Learning Curve.
In Any Event – Only Address High Stakes Performance
Don’t address Low Stakes Performance – Low Hanging Fruit Tasks-sets and Outputs – just leave them to Informal Learning.
Don’t buy into the notion that T&D or L&D needs to own and enable the Learning of every learner/Performer for every part of their jobs, or for addressing every job.
Work to address the Critical Business Issues of your Leadership. They know what those are. Some are near-term, future and strategic in nature. Others are sustaining operational excellence in current efforts.
If you are not joined at the hip with your Leadership – consider addressing your own Governance & Advisory Systems. Search this website on “Governance & Advisory Systems” for many resources on that.
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