The EPPI – Enterprise Process Performance Improvement Fishbone

The EPPI Fishbone model/framework is intended to highlight the three key variables of process performance:

• The process itself with its upstream inputs and suppliers, and downstream output receivers; and its position in the enterprise relative to the strategic drivers and stakeholder requirements
• The enabling human assets and their awareness, knowledge, skills, physical attributes, psychological attributes, intellectual attributes and personal values that they bring to the process
• The enabling environmental assets and the provisioning systems that supply the process and the human assets with enablers such as the data/information, materials/supplies, tools/equipment, financial resources, facilities/grounds, and the culture/consequences

The Process Itself

Some Processes are Formal but many more are typically Informal. Some are Named and many more are Unnamed.

People perform in Processes. The Variables Are Complex.

How are you going to help clients solve performance issues if your solution is always T&D/Learning/Instruction?

Human Assets

Human Asset Requirements Enabler Analysis is where the requirements for the human assets are determined via a systematic review of the documented mastery performance outputs and tasks. Human assets categories in the EPPI Framework are:

• Awareness, Knowledge, Skill
• Physical attributes
• Intellectual attributes
• Psychological attributes
• Personal Values

Environmental Assets

Environmental Asset Requirements Enabler Analysis is where the requirements for all non-human assets are determined, again, via a systematic review of the documented mastery performance. Environmental assets categories in the EPPI Framework are:

• Data/Information
• Material/Supply
• Tools/Equipment
• Facilities/Grounds
• Headcount/Budget
• Culture/Consequences

Does Your Analysis Effort Address These – Or Something Akin to These?

If not – heal thyself first.

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