T&D Video: About Instructional Guidance

What I Learned – About Instructional Guidance – From Rummler & Gilbert in 1979

From their September-October 1970 Praxis Reports – here.

And how I operationalized that back in the day – in the late 1970s and early 1980s.

Slide1.PNG

Video is 9:42 minutes in length

PDF: The 1970 PRAXIS Reports – 1970 Praxis Report – Guidance vs Training

From the PRAXIS Reports…

Basically, there are three levels of guidance. In ascending order of complexity they are:

The Directory, the Ensampler and the Query

The Directory is the simplest and the most familiar form of guidance. Designed to tell a worker how to do a job, step by step, a directory can be a checklist; worksheets; a list of instruction or even a tape recorder strapped to the worker’s belt, telling him exactly what to do.

Guidance, is also used when a job requires judgment rather than structured procedures.

The Ensampler, in most cases, gives the user a number of examples that he can refer to when making decisions about the task at hand.

The Query is used when judgments are so complex or so subtle that instructions and examples will not suffice. Also, the query is helpful for introducing new techniques to people who might be offended by more rudimentary types of guidance.

Slide11.PNG

GUIDANCE OR TRAINING?

Use Guidance for:

1. Tasks that involve many simple steps.

2. Tasks that allow instructions to be read during performance.

3. Tasks where small errors in performance can produce significant negative consequences.

4. Tasks that are performed only infrequently.

5. Tasks where accuracy generally more important than speed.

6. Tasks that are assigned small instructional budgets.

Use Training for:

1. Tasks where speed is generally more important than accuracy.

2. Tasks where reading instructions would interfere with performance.

3. Tasks where small errors are not usually costly.

IMG_20180315_160720

How I Operationalized This

Slide17

Option 1

Slide20

Option 2

Slide21

Option 3

Slide22

# # #

One comment on “T&D Video: About Instructional Guidance

  1. Pingback: T&D: 4 Instructional Options IMO | EPPIC - Pursuing Performance

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.