← T&D/PI: Uncovering Performance Issues vs Fixing Them

T&D/PI Video Two-Fer: Kaufman & Brethower →

Mar 29 2019

My Thoughts on T&D – In Today’s Context

If the Resources already available get the job done – let the Performers use them.

If not – consider formal Instruction via Job Aids – Performance Support – Guidance.

Where the Performance has High Stakes – engineer Job Aids – Performance Support – Guidance – when memorization is problematic.

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By guywwallace • Posted in Performance

← T&D/PI: Uncovering Performance Issues vs Fixing Them

T&D/PI Video Two-Fer: Kaufman & Brethower →

Shipmates – From Boot Camp to the USS Okinawa – 1972-1975

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Guy W. Wallace – Performance Analyst & Instructional Architect since 1979 and an ISD Consultant Since 1982

Performance Analysis guides Instructional Design of: 1) Standalone Job Aids, or 2) Job Aids Embedded in Training when needed, or 3) Training for Memorization and/or Honing Skills when the Performance Context and Stakes demands that level of investment. Otherwise, default to Job Aids for Performance Guidance & Support in the Workflow.

Segue from Training to Performance-Based Training to Performance Improvement Consulting

Take your Clients and Stakeholders on the Performance Improvement Journey

What’s New On This Site: Guy’s Adventures in performance-based Training & Development – Video Series

Short, Long and Very Long Videos - 21 are up so far! Click on the Image Above to see the Index and Links and Coming Attractions!

It’s Not All About Learning

It's All About Performance Competence - at the Individual level, the Team level, the Process level, the Organization level, the Value Chain level and at the Societal level ... or Worker, Work, Workplace and World.

My 10 Most Recent Posts

Tuesday’s Short-Short Video: Performance This – Performance That
T&D: The 3 Occasions When Training Is Appropriate
Monday’s School of PACT: C6 Gap Priorities and Un-S-OJT
Performance Consulting Is So Much More Than Determining K/S Requirements & Deploying Instructional Content
ISD Tips From Guy – Development & Testing 5
T&D/PI: Addressing Performance Problems or Opportunities
Back to the Future?
Video #5 – Adventures in performance-based T&D
T&D/PI: Wednesday’s Words of Wisdom From the Past
T&D: Awards in ISD Should Not Be a Beauty Contest

Connect with Guy W. Wallace

The Current Most Popular Posts & Pages

The Big 5 in Human Personality Assessments: CANOE
Tuesday's Short-Short Video: Performance This - Performance That
1st Friday Favorite Guru: Robert F. Mager
The 4 P's of Marketing Applied to T&D/ Learning/ Knowledge Management
RIP - Robert F. Mager
A Quality Moment From My Past
Sitting at the Top of the Clock-Face: Governance and Advisory Systems/Processes - A Formal Approach to Alignment for T&D/ Learning/ Knowledge Management
Tribute to Robert F. Mager - RIP
T&D: Do T&D Professionals "Backwards Chain" Their Development Efforts?
T&D: The 3 Occasions When Training Is Appropriate

I am honored to have received ISPI’s 2010 Honorary Life Member Award for My Contributions to Human Performance Technology (HPT) and to the International Society for Performance Improvement (ISPI)

Focus on Tasks – Not Topics. Focus on Performance.

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Guy will be presenting on “Performance Competence & Context Analysis” at the L&D Conference

Guy will present a Webinar for ISPI Michigan on June 16, 2020 – Performance Analysis – Anchoring ISD and Performance Improvement Efforts to the Authentic Performance Competence Requirements

June 16, 2020 - 7:00 PM - 8:30 PM

Guy on the Podcast: Theory of Learning – with Paco and Friends – May 4th 2020

84 minutes. Click on image above to listen or to take a copy of the Podcast!

Guy’s Adventures in performance-based Training & Development – Video Series – The First 13 Videos Are Up!

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A Growing Collection of Short Videos – Most Under 2:20 min.

47 Minute Video Interview of Guy: Creating Performance Support While Converting ILT to Online Training During Covid-19 – 2020-04-09

Click on the image to go to the Convergence Training Blog Post by Jeff Dalto and the YouTube video.

30 minute Podcast: Disruption Series: Practical Guidance on Performance Support – Guy Wallace April 3, 2020

Click on the Image to Listen to and/or Download this and many other Podcasts!

Guy on YouTube in a 37 minute HPT Video – March 2020

Click on the image to go to the YouTube video.

The Pivot From Learning to Performance – 47 min Podcast from February 2020

Click on the Image to Listen to and/or Download this and many other Podcasts!

Guy with Alex Salas on Off-the-Cuff from April 2019

Click on Image to Go To the YouTube Video from April 2019

Video Series: Guy’s Adventures in performance-based T&D

The Insomnia Solution! Click on the image to go to the collection of videos.

For Performance Competence – 3 Instructional Options

3 Levels of Instructional Design: Path Design, Product Design, Activity Design

CAD – Curriculum Architecture Design – of the Performance Competence Development Path

CAD Architects and MCD/IAD Builds/Buys the Content for a more seamless approach to OnBoarding and OnGoing T&D/L&D.

MCD/IAD – Builds/Buys/ReUses Content to Improve Targeted Performance Competence

My 5-Day Workshop on performance-based ISD Analysis & Design

Click on the Image For More Information

My Community

Guy W. Wallace

Performance Analyst & Instructional Architect - Since 1979

External Consultant - Since 1982.

EPPIC Inc. -
Enterprise Process Performance Improvement Consultancy Inc.

Lenoir NC 28645 USA

Email: guy.wallace@eppic.biz

Mobile: 704 746 5126

Web: www.eppic.biz

"Focus on the Performance Requirements - and Enable Them"

Guy has served 80+ clients including over 45 F500 firms since November 1982.

Recipient of the ISPI - the International Society for Performance Improvement - Honorary Life Member Award - 2010 - for contributions to the Society and to the Technology for Performance Improvement (PI).

Founding member of ASQ’s Influential Voices Initiative - 2010. Served through 2015.

Guy W. Wallace collaborates with his Clients using predictable, visible, proven processes on time and on budget.

Client work won awards for AT&T, General Motors, HP and Siemens Building Technologies.

Guy's 40 years in the performance improvement/ training/ learning business have been focused in 2 key areas:

1- analysis of the organization and its business processes to derive the "Learning Requirements" from the "Performance Requirements" and...

2- design/architecting the configuration of instructional and informational content.

Guy conducts Performance Improvement projects, Curriculum Architecture Design projects, Instructional Design/Development projects, and he both formally and informally develops and coaches client staff in his ISD and Performance Improvement methods, processes, and in the use of his tools and techniques.

Guy’s Consulting Clients – Since 1982

(# of Projects)

Abbott Laboratories (3)
ALCOA (2)
ALCOA Labs (2)
Alyeska Pipeline Services Company (2)
American Management Systems (1)

Ameritech (1)
Amoco Corporation (13)
Apotex (1)
Arthur Andersen (1)
ARCO of Alaska (3)

AT&T (4)
AT&T Communications (1)
AT&T Microelectronics (1)
AT&T Network Systems (24)
AT&T Network Systems International (5)

Bandag (7)
Bank of America (2)
Bath Fitter (1)

Baxter (1)
Bellcore Tech (1)
British Petroleum-America (1)
Burroughs (1)

Change Healthcare (1)
Chamberlin Edmonds – Emdeon (1)
Channel Gas Industries/Tenneco (1)
Commerce Clearing House (1)

Data General (1)
Detroit Ball Bearing (1)
Digital Equipment Corporation (2)
Discover Card (1)
Dow Chemical (3)

EDS (1)
Eli Lilly (7)
Exxon Exploration (2)

Federal Express (1)
Fireman’s Fund Insurance (1)
Ford Design Institute (1)
Ford Motor Company (1)

General Dynamics (10)
General Motors (25)
GP Strategies (1)
GTE (1)

H&R Block (1)
Hewlett Packard (5)

Illinois Bell (3)
Imperial Bondware (1)
Imperial Oil (1)

J.K. Somers & Associates (2)
Johnson Controls (1)

Kodak (1)

Lockheed (1)
Lucent (1)

MCC Powers (16)
Motorola (1)
Multigraphics (1)

NASA (1)
NASCO (1)
NAVAIR (1)
NAVSEA (2)

NCR (2)
Norfolk Naval Shipyard (4)
Northern Telecom (1)
Northern Trust Bank (1)
NOVA (2)
Novacor (1)
NSA (1)

Occidental Petroleum Labs (1)
Opel (1)

Pacific Gas & Electric (1)
Performance Design Lab (1)

Quaker (1)
Qualitest (1)

Siemens Building Technologies (1)
Spartan Stores (1)
Sphinx Pharmaceuticals (1)
Square D Company (2)
SunTrust Banks (2)

Valuemetrics (1)
Verizon (3)
Verizon Information Services (1)

Wells Fargo Advisors (1)
Westinghouse Defense Electronics (1)

ZS Associates (1)

Project Overviews for over 200 of my consulting engagements – 1982 through 2018 – are available under the Clients Tab.

In 2014 – This site was #12 of the 50 Most Socially-Shared Learning & Development Blogs

Guy W. Wallace – On LinkedIn

Click on Image for Guy's LinkedIn Profile

Follow Me on Twitter @guywwallace

Short Video: Criterion Referenced Instruction – Robert Mager hpttreasures.wordpress.com/2020/06/03/sho… 52 minutes ago
RT @cvrhyd: @guywwallace Thanks Mr Wallace , for this tweet. Insightful 3 hours ago
RT @LD_Conference: Why haven't you registered for a ticket for #LDC2020? We've got incredible speakers like @WillWorkLearn, @guywwallace, @… 3 hours ago
RT @guywwallace: T&D: If you are really aiming to be a Performance Consultant you're gonna need to look well beyond Knowledge/Skill needs a… 17 hours ago
RT @guywwallace: T&D: Join me and the fabulous presenters already lined up for the Learning & Development Conference 2020! A different Conf… 17 hours ago
Special thank you to my 16 new followers from USA, and more last week. tweepsmap.com/!guywwallace https://t.co/JwV0cGUKNp 17 hours ago
RT @waltshaub: @ReutersPR @Reuters And just like that, Reuters became a news source never to be trusted again. Mark the date. Today was the… 18 hours ago
T&D: Celebrating Neil Rackham ... JUST BECAUSE! Thank you for all of the lessons you've so freely shared with me… twitter.com/i/web/status/1… 19 hours ago
T&D: 3 Occasions When Training Is Appropriate? 1- When someone is new to the job. 2- When the job changes. 3- To… twitter.com/i/web/status/1… 20 hours ago
T&D: Go for Performance Impact: Performance Based Learning Objectives are Informed by Performance Analysis Data v… twitter.com/i/web/status/1… 21 hours ago

Follow @guywwallace

My Books – a Gallery

Click on Image for More Info

Management’s Foci should be on their Alignment, Processes, Practices, Resources – and Avoiding Foo Foo in Each

5 PACT Self-Development Paths Using Free Resources

T&D: 10 quick observations from my 40 years in the ISD biz…

Do you see the same things - or is it different in your professional arenas?

I Want Performance Thinking Before Design Thinking – and Other Thoughts About Performance Improvement

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Clarifying HPT – Human Performance Technology

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Performance Improvement Is A Collaborative Effort via ISD and/or PI

Establishing On-the-Job Performance Competence As the End Goal

Testimonials From The Past

Performance Improvement Isn’t So Easy

What Learners/ Performers Need

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A 1987 On-Boarding Story – Ramping Up a New Product Manager’s Performance Competence – Quickly

When Shortening the Time to Performance Competence is a Critical Business Issue with Worthy ROI. Click on Image for the Post

Recognition and Awards for My Professional Contributions and Consulting

For Specifics - Click on Graphic

What Would the ROI Be If You Could Leverage Performance By Leveraging Your Current State Master Performers and Bring Total Performance Up?

What Was Innovative in Curriculum or Learning Architectures in 1984 – Would Still Seem To Be Innovative Today – Why?

Paths-Menus-Guides-Maps for Training and Learning and Knowledge Management

performance-based CAD and MCD

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Published November 2011 by Guy W. Wallace at eLearn Magazine:

Click on Graphic to see: Why Is the Research on Learning Styles Still Being Dismissed by Some Learning Leaders and Practitioners?

I Prefer the Facilitated Group Process for Speed and Accuracy

The PACT Processes for performance-based T&D, L&D and Knowledge Management

lean-ISD : Effective and Efficient and Focused on the Performance Competence Requirements

PACT builds Awareness – Knowledge – Skills to increase ReUse for multiple Target Audiences – for Performance Competence

The 5 Methodology-Sets of the PACT Processes for T&D, Learning and Knowledge Management.

Project Planning & Management -- Analysis -- CAD -- MCD -- IAD.

Curriculum Architecture Design – Since 1982

Performance Competence Development Paths vs Learning Paths - the difference is in the Analysis.

CAD – Curriculum Architecture Design – For Mapping Development Paths – Since 1982

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You Go Down The Learning Path to Go Up The Learning Curve – to go Up the Performance Competence Curve

Guy has been doing performance-based Training Paths and Planning Guides for clients since 1982. First published on Curriculum Architecture in Training Magazine in September 1984 and on the Analysis methods in NSPI's (now ISPI) PIJ in November 1984.

In PACT – Even the APPOs – Application Exercises are Architected

Performance Based Instruction – Focuses on Performance

Help your client determine their own internal Best Practices in order to share with others in the Enterprise as appropriate.

The Results of a 2002-2004 Effort at “Clarifying HPT”

Clarifying HPT in 2004

Performance Competence via Performance-based T&D Paths & Individual T&D Planning Guides

80+ HPT Videos: Guy’s Practitioner & Legacy Series

EPPIC’s YouTube Channel #1 – Videos Mostly from 1981 to 2017

EPPIC’s YouTube Channel #2 – Videos Mostly from 2018 And On

My First Friday Favorite Guru Series – My Thanks & Attributions to 42

These 42 individuals are the professionals who have knowingly and unknowingly influenced me the most. Click on the image for links to those 42 posts.

Click Here for Free PowerPoint Show Downloads

400+ Free ISD and PI Resources Available

First Posted in 2014 – First Noticed in the Early 1980s

First posted in 2014

It’s Not As Simple As The Customer Is King

Click on the image above for the 1995 article PDF.

Lessons in Making Lemonade : Guy W. Wallace’s Online Cartoon Strip series of 1151 Strips From 2010-2013

Buzz is the Manager of the on campus Lemonade Stand. He and his coworker and their customers are students in the Instructional & Performance Technology College of Rivercity University.