HPT Video: Bill Wiggenhorn

Bill Wiggenhorn

Bill hired me at MTEC – Motorola’s Training & Education Center in April 1981. It had to do directly with my use of the Rummler name. Years after I left in the fall of 1982 that MTEC organization became Motorola University and itself became associated with the creation and dissemination of Six Sigma – which also relates to the Rummler name.

I worked for Bill from April 1981 until November 1982 when I joined Ray Svenson’s firm, where my wife also worked, as Bill had suggested THAT to Ray a year earlier.

A couple of months ago I reached out to Bill about doing one of these HPT Videos – and he accepted.

And I must say – THIS is one of the best video interviews I’ve done – not because of me of course – and it is one of the first that I would recommend to others as a starting point for viewing some or all of the 92 videos in my collection.


This video is 91:50 minutes in length.

More About Bill Wiggenhorn

Bill Wiggenhorn is an internationally sought-after expert in training and development, executive and leadership development, e-learning, marketing, and business strategy.

As chief learning officer at Motorola for 20+ years, starting in 1981, Bill Wiggenhorn established the benchmark corporate university. He expanded Motorola University (MU) to 101 education centers in 25 countries, building partnerships with universities, governments, and companies across geographic and political divides.

Wiggenhorn also has served as a senior learning and development executive at Xerox before Motorola, and chief learning officer at Cigna afterwards. He has consulted to clients representing industry, government, and not-for-profit organizations in 60 countries for the past 15 years at his current firm.

Currently, Bill is a principal at Main Captiva, a consulting firm that provides project management services. His focus is on executive development and talent management, custom-building solutions for his clients.

Bill Wiggenhorn holds bachelor’s and master’s degrees from the University of Dayton.

In 2013 ASTD, now ATD, awarded Bill a Lifetime Achievement Award. He has also received the McKinsey Award for the best article in the Harvard Business Review, “When Training Becomes an Education” from 1990.

He also sits on some Boards, including:

·      the ASTD Council of Governors,

·      Chairman of the Board of Directors of the Educational Testing Service,

·      the Emory University Business School Advisory Board,

·      the University of Tennessee Business School,

·      the Villanova University Engineering School Board,

·      the Institute for Work and the Economy at Northern Illinois University,

·      the Center for Creative Leadership Board of Governors,

·      the Rochester Institute of Technology President’s Council,

·      the USA National Commission on Education and The Economy,

·      and the Board of Directors of Smarter Solutions: an education company focused on improving quality in the work environment.

See the video for 2 additional boards that he serves on.

I included Bill in My First Friday Favorite Gurus back in December 2013 – read that here.

Check out Bill’s company website for Main Captivahere.

My HPT Video Series

The HPT Practitioner and HPT Legacy Video Series was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia.

The full set of videos are on YouTube and the index to them all and links to YouTube may be found  – here. There are now over 90 videos in my collection.


HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement. As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners operate at all of these levels, as this Video Series clearly demonstrates.


Although ISPI – the International Society for Performance Improvement is the home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

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One comment on “HPT Video: Bill Wiggenhorn

  1. Pingback: Bill Wiggenhorn is Interviewed by Pursuing Performance’s Guy Wallace

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