Behavior can be overt and observable. And it can be covert and un-observable.
Physical and Verbal Behaviors are overt. Cognitive Behaviors are covert.
We need to do the next best thing to “reading the minds” of Master Performers and teaching others how Master Performers think about Performance.
I use a Facilitate Group Process – teams of Master Performers for Analysis and Design – and sometimes Development.
Others use one of the many CTA methods – Cognitive Task Analysis.
Find something that works in your context. Search this site for either phrase for some resources freely available.
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