Slogans. Deming Hated Them.
I wrote an article that was published back in 1995 about Stakeholders – as I had a customer who kept saying that “The Customer Is King” – and while most people would just nod their heads in affirmation at that notion, I found it overly simplistic and not reflecting reality.
That led me to write about that.
How would employees respond to conflicts between various Stakeholders if the Customers REQUIRED one thing – that other Stakeholders opposed?
Sometimes we in T&D have to help our audiences learn how to navigate fields of landmines – so to speak.
And it does them no damn good for us to preach/teach platitudes.
Balancing Conflicting Stakeholder Requirements
Should the employees dump toxic wastes in a ditch, rather than using proper disposal methods, in order to reduce the Cost of Goods for their Customer?
Is the Customer King?
Or is it a little more complex than that?
Or is it even very complex?
It is situational. IMO.
Here Is That Article PDF
May the Hierarchy Be With You!
# # #