Quality Improvement Informed My PI Methods

Back in the late 1970s and early 1980s TQM Was a World-Wide Movement

And as all WWMs do – it went from an Over-Hyped Thing – to a Somewhat Reasonable Application. In any event it informed my perspective on HPT – Human Performance Technology – a.k.a.: PI – Performance Improvement – way back then. Lucky me.

Slide1

Then I Use This 3 Level Framework

For organizing Processes and Systems (bundles of Processes).

Slide2

It really has 4 levels – if you do not count the Core Processes – both management of, and conduct – in the same tier.

Then There Is the Performance Model Step

Ideal performance is captured on the left.

Slide3

Then there is the Use My Adaptation of the Ishikawa Diagram Step

To complete the Gap Analysis – use this tool – and document on the right side of the Performance Model chart above.

Slide4

First – look to the Process – or lack thereof.

Slide5

Second – look at the Environmental Enablers.

Slide6

Third – look at the Human Enablers.

Slide7

The Prioritize the Gaps and Determine the Solution-Set Required to Address Them Step

The Solution-Set is very likely to be much more than Instruction.

So it would have been good to involve those likely people in the effort from the verrrrrrrrry beginning. Then they would own their portions of the diagnoses and the solution-set.

Slide8

It’s as easy as that!

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