Back in the late 1970s and early 1980s TQM Was a World-Wide Movement
And as all WWMs do – it went from an Over-Hyped Thing – to a Somewhat Reasonable Application. In any event it informed my perspective on HPT – Human Performance Technology – a.k.a.: PI – Performance Improvement – way back then. Lucky me.
Then I Use This 3 Level Framework
For organizing Processes and Systems (bundles of Processes).
It really has 4 levels – if you do not count the Core Processes – both management of, and conduct – in the same tier.
Then There Is the Performance Model Step
Ideal performance is captured on the left.
Then there is the Use My Adaptation of the Ishikawa Diagram Step
To complete the Gap Analysis – use this tool – and document on the right side of the Performance Model chart above.
First – look to the Process – or lack thereof.
Second – look at the Environmental Enablers.
Third – look at the Human Enablers.
The Prioritize the Gaps and Determine the Solution-Set Required to Address Them Step
The Solution-Set is very likely to be much more than Instruction.
So it would have been good to involve those likely people in the effort from the verrrrrrrrry beginning. Then they would own their portions of the diagnoses and the solution-set.
It’s as easy as that!
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