A Common Set for ISD Processes

General Motors had me come in to speak to their training management and staff in 1993, to share with them my ISD methodologies – the PACT Processes for T&D.

They were interested in addressing/eliminating the tremendous overlap (and gaps) going forward – in their current/future offerings – after having just finished a major cleanup undertaking via a program called BUGM – Best Under General Motors. The maintenance on the unnecessary overlapped courses were killing their budgets.

But they decided that PACT was too complex.

After trying the DACUM Process (Design a Curriculum – which IMO was a misnomer as it dealt only with Analysis and not Design – that I had explored on behalf of Motorola back in 1981) they had actually created more overlap.

So they called me back in in early 1995 and we soon began what I called a PPTT – PACT Process Technology Transfer. I eventually trained and certified about 300 people in Analysis, and/or CAD Design, and/or MCD Design. Maybe 10-20% were going to use the Processes. THAT was a waste. But what can you do when that’s who the clients enroll?

It was, of course controversial. The PACT Processes were different than business as usual for the OED – Organizational Effectiveness Department. Very different.

Rather than run a T&D/L&D function as an Artist’s Colony – I built a set of processes, tools and techniques to run it as an Engineering Department – for my own firms’ staff and subcontractors – first at Svenson & Wallace, Inc., and then at CADDI, Inc.

Now at EPPIC Inc. I help my clients embrace the methods, in my engagements and in helping them adapt the methods, tools and techniques.

My clients at OED who became GMU – General Motors University in the midst of this – created this video – at my suggestion – as an Advanced Organizer – for all of their future clients. That seemed to help … along with live presentations and testimonials ans testy exchanges from future clients who just wanted Development to start sans Project Planning, Analysis and Design – from some of the clients who now saw the methods in what they first perceived as madness. It is a data driven process – in Analysis and Design before Development.

Architecting performance-based T&D came before any Content Development – to minimise overlaps and gaps. And to leave to Informal Learning – known as “Un-Structured OJT” in the parlance of the PACT Processes – the low-hanging/low-ROI fruit – and/or – potential content that covered the prior knowledge of the majority of the target audiences.

Focus only on the key levers of Performance Competence.

This video explains in language other than my own – except for their use of some of my pet phrases…

Check Out This Video

This video is 11:37 minutes in length.

In 2000, after GMU had 4 different leaders in 24 months, a fifth came in from outside the company and threw all of the current vendors out at the end of 2000 – and brought in their favorite vendors from their prior company. Including me and my CADDI Team.

What a wasted effort – for something that brought them internal awards and external awards. But – that’s leadership for you … sometimes.

My book also won an award…

The PACT Processes are all laid out in lean-ISD. Including a PPTT – PACT Process Technology Transfer – which is covered in chapter 30.

The DataLogic of PACT

Data with a purpose…

Get the book here as a free PDF – and it’s also available as a Kindle and a paperback.

I made the lean-ISD book available as a free PDF in 2007 to spur me on to update the book, along with several other of my books, into what I call the Wallace 6 Pack (2011).

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