1997 Video: Client Testimonials About My ISD Processes: The PACT Processes for T&D

A Common Set for ISD Processes

General Motors had me come in to speak to their training management and staff in 1993, to share with them my ISD methodologies – the PACT Processes for T&D.

They were interested in addressing/eliminating the tremendous overlap (and gaps) going forward – in their current/future offerings – after having just finished a major cleanup undertaking via a program called BUGM – Best Under General Motors. The maintenance on the unnecessary overlapped courses were killing their budgets.

But they decided that PACT was too complex.

After trying the DACUM Process (Design a Curriculum – which IMO was a misnomer as it dealt only with Analysis and not Design – that I had explored on behalf of Motorola back in 1981) they had actually created more overlap.

So they called me back in in early 1995 and we soon began what I called a PPTT – PACT Process Technology Transfer. I eventually trained and certified about 300 people in Analysis, and/or CAD Design, and/or MCD Design. Maybe 10-20% were going to use the Processes. THAT was a waste. But what can you do when that’s who the clients enroll?

It was, of course controversial. The PACT Processes were different than business as usual for the OED – Organizational Effectiveness Department. Very different.

Rather than run a T&D/L&D function as an Artist’s Colony – I built a set of processes, tools and techniques to run it as an Engineering Department – for my own firms’ staff and subcontractors – first at Svenson & Wallace, Inc., and then at CADDI, Inc.

Now at EPPIC Inc. I help my clients embrace the methods, in my engagements and in helping them adapt the methods, tools and techniques.

My clients at OED who became GMU – General Motors University in the midst of this – created this video – at my suggestion – as an Advanced Organizer – for all of their future clients. That seemed to help … along with live presentations and testimonials ans testy exchanges from future clients who just wanted Development to start sans Project Planning, Analysis and Design – from some of the clients who now saw the methods in what they first perceived as madness. It is a data driven process – in Analysis and Design before Development.

Architecting performance-based T&D came before any Content Development – to minimise overlaps and gaps. And to leave to Informal Learning – known as “Un-Structured OJT” in the parlance of the PACT Processes – the low-hanging/low-ROI fruit – and/or – potential content that covered the prior knowledge of the majority of the target audiences.

Focus only on the key levers of Performance Competence.

cad to mcds-iads

This video explains in language other than my own – except for their use of some of my pet phrases…

Check Out This Video

This video is 11:37 minutes in length.

In 2000, after GMU had 4 different leaders in 24 months, a fifth came in from outside the company and threw all of the current vendors out at the end of 2000 – and brought in their favorite vendors from their prior company. Including me and my CADDI Team.

What a wasted effort – for something that brought them internal awards and external awards. But – that’s leadership for you … sometimes.

My book also won an award…

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The PACT Processes are all laid out in lean-ISD. Including a PPTT – PACT Process Technology Transfer – which is covered in chapter 30.


The DataLogic of PACT

Data with a purpose…

PACT Data Logic

Get the book here as a free PDF – and it’s also available as a Kindle and a paperback.


I made the lean-ISD book available as a free PDF in 2007 to spur me on to update the book, along with several other of my books, into what I call the Wallace 6 Pack (2011).

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