This is specifically about T&D/L&D – but is true for any service function within an Enterprise.
Are you working on the CBIs – Critical Business Issues – or are you off addressing some low hanging fruit, as the saying goes?
If not the former then you are probably not very well aligned.
This video is 2:59 minutes in length.
Guy’s 2001 book: T&D Systems View – is both a Diagnostic & Design Tool to help one assess and then address the Problems and/or Opportunities by a review of 47 Processes in 12 subsystems.
The book at Amazon as a Kindle and Paperback – here.
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