Paul Harmon

Paul is a well respected thought leader, market analyst, author and consultant concerned with applying new technologies and methodologies to real-world business problems. He is the author of the best selling book,Business Process Change, 2nd edition (2007). Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, Citibank and Pemex, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of BPM topics to conferences and major corporations through out the world. Paul is a Founder and Executive Editor/Analyst of BPTrends (www.bptrends.com)
I’ve known Paul Harmon for a couple of decades at least.
Back in 2006 he invited me to speak at the “Business Process Management Conference – Boston – November 2006” where I presented on “Changing Human Performance to Improve Business Processes.”
He also invited me to write some columns for BPTrends – which I did.
I have been interested in getting his journey down on video for a number of years, as he spent some time back in the 1960s/70 working with Tom Gilbert and Geary Rummler at Praxis.

Paul is the Chief Methodologist at BPTrends
BPTrends Associates provides education and consulting services to individuals and organizations interested in business process change. Our three week curriculum provides a solid grounding in the current best practices in business process redesign, architecture and management.
Paul is also a Senior Consultant at the Cutter Consortium
Analyzing market for Cognitive Computing technologies and applications, preparing reports and advisors about developments in Cognitive Computing and offering companies advise on the development of Cognitive Computing efforts.
HPT Video 2021
This video is 116:02 minutes in length.
Connect with Paul
Paul’s LinkedIn Profile: linkedin.com/in/paul-harmon-55789
His Websites
- bptrends.com (Company Website)
- cutter.com (Company Website)
His Emailnpharmon@gmail.com
Guy’s HPT Video Series
The HPT Video Series … formerly known as the HPT Practitioner and HPT Legacy Video Series … was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia.
The full set of videos – over 140 – may be found and linked to – here.
HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement.
As the late Don Tosti noted, “All performance is a human endeavor.”
Whether your label for HPT is that, or Performance Improvement, or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.
HPT Practitioners might operate at any of these levels, as this Video Series clearly demonstrates.
Although ISPI – the International Society for Performance Improvement is the professional home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.
ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.
This Series Has Evolved Since 2008
These videos were first posted on Google Video, then they were moved to Blink, and now they may all be found on YouTube. And my name for them has changed as well…
HPT Practitioner Video Podcasts and HPT Legacy Video Podcasts
– Practitioner Series – short 2-10 minutes, following a script. Intended to show the diversity of HPT and HPT Practitioners. (2008-2018)
– Legacy Series – longer 15-40+ minutes, also scripted, with added stories of other NSPI/ ISPI’ers from the earlier days of the Society or others who were of great influence. Intended to capture the stories of the people who influenced us. (2008-2018)
– HPT Video Series (2019+) – is a continuation of the first two types of videos in this series, but with less focus on capturing NSPI/ISPI members – and expanding out to any and all who use Evidence Based Practices in Performance Improvement regardless of any affiliation with ISPI or not.
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