Whether your situation is Greenfield, Problem or Opportunity Driven – the same approach to Process/WorkFlow Excellence is required to ensure that the Process is designed to meet all Stakeholder Requirements and that the Upstream Provisioning Systems are themselves designed to adequately meet the demands of the Downstream Processes/WorkFlows.
The EPPI Processes are the formal, performance-based Improvement methodology-sets developed by Guy W. Wallace in the mid-1990s for extending his consulting efforts.
The PACT Processes are the formal, performance-based ISD methodology-sets developed by Guy W. Wallace for his consulting efforts going back to 1982.
PACT is a subset of EPPI. Both PACT & EPPI Employ a Facilitated Group Process with Teams of Stakeholders, Master Performers, and Other Subject Matter Experts in proven approaches to Project Planning & Management, Analysis, Design, Development, Pilot-Testing, and Revision & Release.
This video is 6:19 minutes in length.
Guy’s 11th book – From Training to Performance Improvement Consulting – at Amazon: https://www.amazon.com/dp/B005OT3VEE