EPPI – Enterprise Process Performance Improvement – has been on my mind and my intent since I first entered into an ISD function back in 1979 – as it was what my many direct and indirect mentors were focused on.
This video is an advanced view of one of the next books I hope to publish – soon.
My book on “From Training to Performance Improvement Consulting” (2011) is available as a Kindle or Paperback. “The Quality RoadMap” book (1994) is out-of-print – but is sometimes available as a used book.
This video is 4:29 minutes in length.