Balancing Conflicting Stakeholder Requirements – Guy W. Wallace – March 1995 AQP
15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 suggests that the Customer is Not the King of Stakeholders – despite the unfortunate slogans from the Quality movement and despite Deming’s admonitions about slogans.
The late Roger Kaufman’s feedback to me a few years later, about my article, had me change the graphic that I was using. I then created 3 versions.
See all of Guy’s books on his Amazon Authors Page: https://www.amazon.com/-/e/B08JQC4C4V