I’ve always thought that L&D Analysts, Project Planners, and Managers have a lot to learn from the TQM folks to avoid creating Instructional Content when the analysis of any Problems point to variables other than Knowledge/Skill deficits.
One of my next books addresses this.
My Mashup of Ishikawa & Gilbert
My 1982 White Paper at Motorola:
MTEC White Paper 1982 – 39 page PDF – a white paper I wrote while at MTEC – Motorola’s Training & Education Center – in May 1982 where I proposed combining the concepts, models, methods, processes, tools and techniques of Geary Rummler, Neil Rackham (of SPIN Selling fame) and of Deming, Juran and Crosby (and other quality gurus). This led to my boss taking that idea and changing it to become a Geary Rummler Do-It-Yourself Consulting Kit – which after I left in October 1982 became the training course created by Geary Rummler called OPS (Organization Performance Systems).