Outcomes vs Outputs – I’ve had quite a few discussions with people on this over the past few decades – or more. I was greatly influenced in 1979 by the methods of Geary A. Rummler, Ph.D. (RIP).\
Here from one of his workshops (1972):
Here are two related stories about Outcomes vs Outputs in this fairly short GFP – Go For Performance video for 2022.
This video is 5:57 minutes in length.