How well do your HR-type support functions work as a System to serve the needs of the business?
How well do all of your Support Functions, regardless of type, serve the needs of the business’ Primary Value Chain(s) and all of the other Support Functions?
Do you see your Enterprise as a System?
How do you break it into its component parts and see them both in isolation and as part, a contributing part, of the greater system?
This recent book might give you a few models with which to build your own Systems View.
See my EPPI Thinking book (2022) here.
See all of my other books on my Amazon Authors Page: https://www.amazon.com/-/e/B08JQC4C4V