Sometimes when Analyzing Performance, one needs to look further upstream at the chain of “Outputs as Inputs” to find where the root of a Performance Problem/Opportunity might lie.
If we expect our Performers (sometimes called Learners) to perform adequately, we must give them Worthy Inputs and make sure that they know how to do what they need to do on the job.
And when they don’t do as well as expected, we may need to do much more than send them to refresher training/learning. We need to understand the “why” for any gaps in their performance.
We may need to look upstream in the Chain of WorkFlows for our answer.