Outcomes vs Outputs

Outcomes vs Outputs – I’ve had quite a few discussions with people on this over the past few decades – or more. I was greatly influenced in 1979 by the methods of Geary A. Rummler, Ph.D. (RIP).\

Here from one of his workshops (1972):

Here are two related stories about Outcomes vs Outputs in this fairly short GFP – Go For Performance video for 2022.

This video is 5:57 minutes in length.


Non-Rotational Advancement Up the Ranks

I’ve written about this before – how some supervisors and managers didn’t have any prior experience with parts of the organization that they were now in charge of.

That’s makes it a challenge to do a good job at:

  • Planning the work
  • Assigning the work
  • Monitoring the work
  • Troubleshooting the work

So they might tend to hide behind popular quips such as “we hire smart people and don’t tell them what to do; they tell us what to do” and, IMO, other such irresponsible nonsense. And yes – there are occasions when that might be the right way to approach something. But that’s in the minority of cases I would venture.

I’ve been involved with almost 30 Performance Analysis efforts since 1982 targeted at Management levels where we define their responsibilities for Outputs and then determine their tasks, leading to the Enabling Knowledge & Skill requirements.

And in almost every effort I heard from supervisors and managers bold enough (confident enough now) to admit their fears at the start of their new managerial roles.

They often felt lost, trapped in a maze, and over time they demystified their maze, figured out what they knew that was true, untrue and what their knowledge gaps were, and worked to fill in those gaps. It helped when they constructed their own models, mental and physical, of the Work Processes (WorkStreams/WorkFlows) in their areas of responsibility.

Sometimes the people involved my Analysis Processes would pull out diagrams that they had made years earlier to show me how they mapped/diagramed the work of their people.

People can either figure it out on their own – or they can be given the answer – or they can be taught how to define and map their own Processes and Practices.

A Few Books

Back in 1994 my business partners (Ray Svenson & Karen Wallace) and I sat in our conference room with the Analysis Reports for just over 20 managerial analyses we had completed since 1982 – and assembled a model of Management Performance.

That model of Management Performance was used in a book we were wrapping up at the time (my and Karen’s first; Ray’s second), The Quality Roadmap.

That book is out of print – but available from time to time used.

I have since used the model, adapted for my needs, in three of my books, back in 2007, 2011, and 2022. Here is the latest.

See all of my books on my Amazon Authors Page: https://www.amazon.com/-/e/B08JQC4C4V


HPT Video 2022 – Cammy Bean

I’ve been connected to Cammy via Social Media for about a dozen years – before her famous book came out. Doing this recording was the first time we’ve ever spoken to each other directly – albiet virtually.

As I’m always on the lookout for people who espouse Performance-Oriented goals and methods, I’ve had her on my list for an HPT Video for quite a while.

Adapted From LinkedIn and Elsewhere

Cammy Bean is the VP of Learning Design for Kineo, a global organization specializing in elearning solutions. Cammy Bean has worked as an eLearning instructional designer since the mid-90’s – before we even called it that, and she’s been designing and developing digital learning solutions for more than twenty five years. Today she leads up sales and account management for Kineo’s US portfolio of custom learning clients.

For an introduction to ID and digital learning best practices, be sure to check out her book, The Accidental Instructional Designer: Learning Design for the Digital Age (ATD, 2014), available on Amazon.

Cammy’s specialties include: Instructional design, writing, e-Learning, public speaking, blogging.

The HPT Video

This video is 46:25 minutes in length.

Connect with Cammy

Cammy’s Profile






Cammy’s Famous Book

From Amazon

Cammy Bean presents a fresh, modern take on instructional design for e-learning. Filled with her personal insights and tips, The Accidental Instructional Designer covers nearly every aspect of the e-learning design process, including understanding instructional design, creating scenarios, building interactivity, designing visuals, and working with SMEs. You’ll learn all about the CBT Lady and how to avoid her instructional design mistakes. Along the way, you’ll hear from a few other accidental instructional designers, get ideas for your own projects, and find resources and references to take your own practice to the next level.

The Accidental Instructional Designer is perfect for the learning professional or instructional designer who is just getting started with e-learning—or the more experienced practitioner looking for new ideas. In addition to sharing proven techniques and strategies, this book:
•covers best practices and what to avoid when designing an e-learning program
•presents e-learning in action through various case studies
•shows how you can go from being an accidental instructional designer to an intentional one.

Available at Amazon – here.

Articles By Cammy

Cammy has written several articles for Learning Solutions Magazine – here.

Additional Videos of Cammy

From Alex Salas, Tim Slade, and Boise State…

Guy’s HPT Video Series

The HPT Video Series … formerly known as the HPT Practitioner and HPT Legacy Video Series … was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia.

The full set of videos – over 150 – may be found and linked to – here.

HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement.

As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement, or Human Performance Improvement, it is all about Evidence-Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners might operate at any of these levels, as this Video Series clearly demonstrates.

Although ISPI – the International Society for Performance Improvement is the professional home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

This Series Has Evolved Since 2008

These videos were first posted on Google Video, then they were moved to Blink, and now they may all be found on YouTube. And my name for them has changed as well…

HPT Practitioner Video Podcasts and HPT Legacy Video Podcasts

– Practitioner Series – short 2-10 minutes, following a script. Intended to show the diversity of HPT and HPT Practitioners. (2008-2018)

– Legacy Series – longer 15-40+ minutes, also scripted, with added stories of other NSPI/ ISPI’ers from the earlier days of the Society or others who were of great influence. Intended to capture the stories of the people who influenced us. (2008-2018)

– HPT Video Series (2019+) – is a continuation of the first two types of videos in this series, but with less focus on capturing NSPI/ISPI members – and expanding out to any and all who use Evidence-Based Practices in Performance Improvement regardless of any affiliation with ISPI or not.


Go For Performance Short Video: Awareness, Knowledge, and Skills

Does your Instructional Analysis uncover the Awareness, Knowledge, and Skills required to meet the needs of the standard and the anticipatable, non-standard Process Performance?

Of course, if you’re just shoveling Content to them on Topics, then it doesn’t really matter anyway, does it?


The Learning Hack Podcast – with Guy W. Wallace

With host John Helmer. Recorded in April 11, 2022. Posted May 9, 2022.

What it really means to have a performance-focused orientation in L&D

This episode will be highly relatable to anyone who works in L&D within organizations, but is of more general interest too. Now semi-retired, Performance Analyst and Instructional Architect Guy W. Wallace proves more than happy to spill the beans about the wiliness that is often need to keep programmes on track amidst the sturm und drang of corporate politics and misapprehensions about learning in the C-suite.

Guy has been designing Enterprise Learning since 1979, has been a partner/owner at 3 consulting firms, and has served more than 80 consulting clients, primarily in the Fortune 500. In 2010 he received the Honorary Life Member Award from the International Society for Performance Improvement.

The Audio Version

The Video Version


00:00 Intro

03:09 Guy’s backgound and career highlights

17:59 First Exposure to Human Performance Technology (HPT)

27:30 Guy’s influences 35:21 What would be his ‘elevator pitch’?

38:17 What is he working on at the moment?

40:10 Misused terms in learning?

46:35 Guy’s 3 top tips for taking a performance-oriented approach to learning

51:22 End

This video is 51:23 minutes in length.

Thanks, John!

Contact John Helmer

Email: john@learninghackpodcast.com

Twitter: @johnhelmer

LinkedIn: https://www.linkedin.com/in/johnhelmer/

Website: https://johnhelmerconsulting.com/

Download the white paper from Learning Pool written by John Helmer – The Spacing Effect: Harnessing the Power of Spaced Practice for Learning That Sticks https://learningpool.com/spacing-effe…

Jumping the Shark

John used to be in a punk rock band back in the 80s – The Piranhas. And there are many videos are available on YouTube for your nostalgic amusement!

Jumping the Shark is an American Cultural Reference that you just might have to Google.


Revisiting a Podcast I did with Michelle Ockers

Michelle Ockers’ Learning Uncut – Disruption Series – April 3, 2020

Audio Player00:0000:00Use Up/Down Arrow keys to increase or decrease volume.


This episode is part of the Learning Uncut Disruption series.  This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.

Guy Wallace is a performance analyst and instructional designer.  He draws on several decades of field experience to provide guidance on developing effective performance support (aka ‘job aids’).  The conversation starts with analyzing performance requirements through to designing good quality job aids and making them readily accessible.