HPT Video Matinee with Cherie Wilkins

HPT Video Practitioner: Cherie Wilkins

This video was shot in 2019. It is 55:41 minutes in length.

This Video Matinee Series will be published on Tuesdays and Thursdays for the duration of 2019.

The HPT Practitioner and HPT Legacy Video Series was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia. The full set of videos may be found and linked to – here.

HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement. As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners operate at all of these levels, as this Video Series clearly demonstrates.

Although ISPI – the International Society for Performance Improvement is the home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

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ISPI Regional Symposium October 10-12, 2019 at the University of North Carolina at Charlotte

Register – Here

Symposium Keynotes

Judy Hale and Lenora Knapp

Judy Hale, Ph.D., CPT, CACP and Lenora Knapp, Ph.D. have been curious about the future for a long time. As consultants who are brought in to “fix” challenging situations, they have seen what happens when organizations get too far “behind.” This keynote is also a rare opportunity to get the combined thought leadership of Judy Hale and Lenora Knapp together in ONE location.

Keynote Address

The Future of Work: How Do We Align the Workforce with Tomorrow’s Work & Workplace?

As we enter the Fourth Industrial Revolution, the world of work is (and will be) changing at a pace that has heretofore been unknown. Join Lenora and Judy for an intense, interactive dialogue on trends shaping the world of work and what it means to us as professionals. How will we prepare people with the technical and communication skills needed to survive in a world impacted by AI and technology? How will we shape curriculum and credentials, so we are building and measuring the skills people really need to survive in this time of rapid change? Lenora and Judy will share their latest findings on how work is being redesigned, and roles are being redefined, to prepare the workforce for technology-driven changes in the workplace. You will leave with insights on how you can stay viable and contribute to shaping the Fourth Revolution.

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Program – October 11, 2019

One of several pages…

ISPI Fall Symposium 2019 _Page_1

Full 7 Page Program: ISPI Fall Symposium 2019

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HPT Video Matinee with John Lazar

HPT Video Practitioner: John Lazar

This video was shot in 2019. It is 1:09:49 minutes in length.

This Video Matinee Series will be published on Tuesdays and Thursdays for the duration of 2019.

The HPT Practitioner and HPT Legacy Video Series was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia. The full set of videos may be found and linked to – here.

HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement. As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners operate at all of these levels, as this Video Series clearly demonstrates.

Although ISPI – the International Society for Performance Improvement is the home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

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T&D: 3 Types of Performance Based Instruction

Instruction Systems Designers/ Instructional Designers

… Really need to have a common frame of reference for the Types of Instruction that are within their “Options” when taking the Analysis data and determining how to address the “Performance Based Learning Objectives” … and helping ensure Performance Competence back on the job.

PBI – Performance Based Instruction – in my view – includes Performance Support (by any name) as well as Training – and the drill & practice that that implies. And them combined.

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These Are My 3 ISD PBI Options

  1. Standalone Job Aids
  2. Job Aids embedded in Training
  3. Training for Memorization and/or Honing Skills

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PBI 1: Standalone Job Aids

When the incoming knowledge/skills of the Target Audiences – based on their prior knowledge based on their prior education and experience – is sufficient to just give them a Job Aid – do that.

The trickiest part may be in getting them to remember How To Access.

And deciding what to do when they want to take over creating and maintaining these themselves, as they find you and your organization too slow.

Should you train them on “How To” all aspects of Performance Support – so that it robust to all of the technology/connections/devices that may be used by the Target Audiences?

I think so.

Be a partner in your client’s success – not a rock in their road.

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PBI 2: Job Aids embedded in Training

When the incoming knowledge/skills of the Target Audiences – based on their prior knowledge based on their prior education and experience – isn’t sufficient to just give them a Job Aid – you may need to embed the Job Aid into Training to demystify its proper use.

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And be sure to make sure that they all know How To Access.

PBI 3: Training for Memorization and/or Honing Skills

This is the most expensive and time consuming approach to PBI – but is necessary when situation – the Performance Context – and the Risks and Rewards – dictate. Make sure that the design to be deployed/delivered will indeed ensure Performance Competence.

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Sharing My 3 Options

What are yours?

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Have You Formally Operationalized PBI Selection in Your Methods?

Are you running more of an ISD Engineering Shop – or more of an ISD Artists Colony?

Should these decisions be left up to each ISDer/ID?

Should they each have their own take on these options and when to default to their use?

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Do you have tools and templates for these 3 types of PBI – and their many subsets?

  1. Standalone Job Aids
    1. Cookbook/Step-By-Step
    2. Decision Table
    3. Checklist
    4. Algorithm
    5. Worksheet
    6. etc.
  2. Job Aids embedded in Training
  3. Training for Memorization and/or Honing Skills
    1. Instructor Led Training/Synchronous
    2. Video Recording of: ILT
    3. Webinar
    4. Video Recording of: Webinar
    5. Self Paced Readings
    6. Self Paced Videos
    7. Self Paced Podcasts
    8. Structured OJT/Coaching – F2F
    9. Structured OJT/Coaching – Virtual
    10. Structured OJT/Coaching – Phone
    11. Structured OJT/Coaching – Text/SM
    12. etc.

What are your standards for Use and ReUse of existing Content? For creating and storing and administrating and maintaining Original Content and Derivative Content?

Are you maximizing ReUse “As Is” or “After Modification” or is “Redundant Content but Varied Content” acceptable to the users of such Content? To the suppliers of same?

Focus on Enabling the Performance Requirements

Be a Good Steward of Shareholder Equity.

Invest in PBI as if it were all your own money – all your own Shareholder Equity.

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PBI – Performance Based Instruction – for when you are serious about impacting Performance Competence back on the Job.

PowerPointShow to download: 3 Types of Performance Based Instruction

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Weekend Reflections – 2019-08-31

WOINA – What’s Old Is New Again

Performance Support – or – Workflow Learning – isn’t new.

I’ve been reflecting on that as I read on Social Media all about Performance Support. Which sometimes presents it as something new. But it is not.

Learning from the past practices about Guidance or Job Aids or Performance Support – might help you avoid the avoidable mistakes.

It’s a theory.

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Back in 1979 or 1980 I attended an NSPI Chapter meeting in Detroit where Barry Boothe presented his Job Aid Job Aid. Then years later in the late 1980s I saw him present again at an NSPI Conference.

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Here is the 14 page PDF that Barry shared way back in the late 1980s: job-aids-job-aid-barry-boothe

I’ve written/posted about the Rummler/Gilbert take on all of this – what they called Guidance:

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