T&D/PI: Video: The Intersection of Instructional & Performance Improvement Analysis

The Crossroads where all improvement methods should meet…

The video is 19 minutes in length…

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T&D/PI: I Love the Smell of Measured Results in the Morning

If you are not achieving Measured Results – then you aren’t really accomplishing much. Other than increasing costs.

As Dale Brethower, PhD has said, “If you are not adding value to society you are likely subtracting value from society.”

Perhaps you need to find another way.

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Measured Results – is one of my favorite phrases from back in the day – at NSPI (now ISPI). It requires establishing Baseline Results to be compared to Post Intervention Results. And that requires targeting the Business Metrics one intends to impact.

Something that seems to be lost in today’s T&D/L&D world. But if it makes you feel any better – that was true in the 1980s and 1990s too.

Feel better?

You shouldn’t. You are still Subtracting Value.

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HPT Video: Billy Wilson

I met Billy Wilson, a Nuclear Engineer who has had many safety and performance improvement roles in power plants … and now does elearning and training of plant personnel, just a couple of months ago on LinkedIn. Because he entered the T&D/L&D field from a Performance Improvement role – and not the typical other-way-around – I invited him to share his story about his HPT Practice as a Practitioner.

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From LinkedIn

I approach Training/Instruction/Learning Design from a different perspective than most, for a variety of reasons. *

My background is in engineering, quality/safety programs, human performance, and root cause analysis.

* I’m still a trainee in the same environment as my target learner population, so I get to experience training the same way everyone else does.

* I have major attention issues (diagnosed ADHD-Primarily Inattentive as an adult), so I have no patience for boring, badly human-factored training content.

* I am a skeptic, a contrarian, and habitual devil’s advocate.

So… I guess what I’m saying is don’t be surprised if I disagree with you on a topic and then also agree with you later on the very same topic. I have my reasons; it’s not personal.

The video is 54:45 minutes in length.

My HPT Video Series

The HPT Practitioner and HPT Legacy Video Series was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia.

The full set of videos are on YouTube and the index to them all and links to YouTube may be found  – here. There are now 90 videos in my collection.

HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement. As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners operate at all of these levels, as this Video Series clearly demonstrates.

Although ISPI – the International Society for Performance Improvement is the home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

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HPT Video: Bill Wiggenhorn

Bill Wiggenhorn

Bill hired me at MTEC – Motorola’s Training & Education Center in April 1981. It had to do directly with my use of the Rummler name. Years after I left in the fall of 1982 that MTEC organization became Motorola University and itself became associated with the creation and dissemination of Six Sigma – which also relates to the Rummler name.

I worked for Bill from April 1981 until November 1982 when I joined Ray Svenson’s firm, where my wife also worked, as Bill had suggested THAT to Ray a year earlier.

A couple of months ago I reached out to Bill about doing one of these HPT Videos – and he accepted.

And I must say – THIS is one of the best video interviews I’ve done – not because of me of course – and it is one of the first that I would recommend to others as a starting point for viewing some or all of the 92 videos in my collection.

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This video is 91:50 minutes in length.

More About Bill Wiggenhorn

Bill Wiggenhorn is an internationally sought-after expert in training and development, executive and leadership development, e-learning, marketing, and business strategy.

As chief learning officer at Motorola for 20+ years, starting in 1981, Bill Wiggenhorn established the benchmark corporate university. He expanded Motorola University (MU) to 101 education centers in 25 countries, building partnerships with universities, governments, and companies across geographic and political divides.

Wiggenhorn also has served as a senior learning and development executive at Xerox before Motorola, and chief learning officer at Cigna afterwards. He has consulted to clients representing industry, government, and not-for-profit organizations in 60 countries for the past 15 years at his current firm.

Currently, Bill is a principal at Main Captiva, a consulting firm that provides project management services. His focus is on executive development and talent management, custom-building solutions for his clients.

Bill Wiggenhorn holds bachelor’s and master’s degrees from the University of Dayton.

In 2013 ASTD, now ATD, awarded Bill a Lifetime Achievement Award. He has also received the McKinsey Award for the best article in the Harvard Business Review, “When Training Becomes an Education” from 1990.

He also sits on some Boards, including:

·      the ASTD Council of Governors,

·      Chairman of the Board of Directors of the Educational Testing Service,

·      the Emory University Business School Advisory Board,

·      the University of Tennessee Business School,

·      the Villanova University Engineering School Board,

·      the Institute for Work and the Economy at Northern Illinois University,

·      the Center for Creative Leadership Board of Governors,

·      the Rochester Institute of Technology President’s Council,

·      the USA National Commission on Education and The Economy,

·      and the Board of Directors of Smarter Solutions: an education company focused on improving quality in the work environment.

See the video for 2 additional boards that he serves on.

I included Bill in My First Friday Favorite Gurus back in December 2013 – read that here.

Check out Bill’s company website for Main Captivahere.

My HPT Video Series

The HPT Practitioner and HPT Legacy Video Series was started by Guy W. Wallace in 2008 as a means of sharing the diversity of HPT Practitioners, and the diversity of HPT Practices in the workplace and in academia.

The full set of videos are on YouTube and the index to them all and links to YouTube may be found  – here. There are now over 90 videos in my collection.

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HPT – Human Performance Technology – is the application of science – the “technology” part – for Performance Improvement. As the late Don Tosti noted, “All performance is a human endeavor.”

Whether your label for HPT is that, or Performance Improvement or Human Performance Improvement, it is all about Evidence Based Practices for Performance Improvement at the Individual level, the Team level, the Process level, the Department level, the Functional level, the Enterprise level, and at the level of Society/World.

HPT Practitioners operate at all of these levels, as this Video Series clearly demonstrates.

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Although ISPI – the International Society for Performance Improvement is the home of many HPT Practitioners – the concepts, models, methods, tools and techniques are not limited to any one professional affinity group or professional label.

ISPI just happens to be where I learned about HPT – and has been my professional home since 1979.

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Weekend Reflections

I’m Getting Knee Replacement Surgery Next Week

And I find myself thinking about that – and the competence I hope to experience next week – and I’m also reflecting on my experience with a Concern for Competence after a little accident in Hawaii, back in 2000.

I wrote about it a month later for my firm’s Quarterly Newsletter – and did a Blog Post about that a decade later.

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Here’s the start of that story..

Thursday, February 10, 2000

I just got back from a February vacation in
Hawaii—a day early. I hate when that happens.
Just had to cut it short.

I spent most of my vacation being very concerned
with competence—human competence. I was also
concerned with the competence of the environmental
assets with which humans interact. I was
seriously concerned. It was, at times, a matter of
life and death. I hate when that happens, too. Vacations
shouldn’t be so seriously concerned with
competence.

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We planned our early February warm weather trip
to have some fun in the surf and sun…as opposed
to a cold weather trip to ski in the snow of the
Rockies. This early February trip coincided with
our anniversary, The wife’s birthday, Valentine’s
Day, and some typically very cold Chicago
weather. Surf and sun usually win out in heavily
weather-weighted decision criteria. At least they
did this last time.

Off to a Bad Start
The trip began with a competence issue. The
travel agent screwed up (a technical term) the
original plans by not asking for a deposit on time
and by not using the credit card account numbers
already in the system. As a result, flight plans had
to be changed and I wasn’t happy. There were
other little things that were not quite right. Hence
my concern with incompetence.

With the recent air disasters, I was concerned
about fleet maintenance competence, pilot training
and testing competence, and I can’t forget the
baggage handlers. Then, the car rental counter
staff. Many vacations have gone very poorly when
these areas of competence are at issue.

The wife and I spent the first two days in beautiful
Honolulu right on Waikiki Beach. After the
long flight from Chicago, the sun and sounds of
the pounding surf were very relaxing. After three
years of Navy life back in the mid 1970s, I just
can’t go to that state without stopping by the Arizona
Memorial to pay my respects. No one
should. It is sobering experience. I thought of the
competence of the U.S. sailors, soldiers, and marines
stationed at or near Pearl Harbor in December
1942. I also thought of the competence of the
decorated heroes from across racial boundaries,
even way back then.

Then, I was concerned with the competence of
the serving staff and chef preparing my shellfish
meal at the ocean-side outdoor restaurant as we
toured Oahu for the day. Hoping for competence.

On day four we flew to Maui, where we were to
spend another seven days at a very nice resort.

More pilot and maintenance competency being
personally tested here by the tourists. And, then
we personally tested limo-driver competence, followed
by front desk, bell services, and finally
room services competence.

Looking for Competence
The next two days on Maui were spent relaxing on
the beach, catching some rays and planning “what
will we do with our limited time without running
ourselves ragged?” We saw the whales playing at
sea from our villa window and again from the
beach lying under the umbrellas, sipping from
cups embellished with little umbrellas and fruit.
“Bartender competency tests complete. Care for
another?” The wife smiled.

We planned a helicopter ride (with video) of the
entire island. Would the pilot be competent? What
about their maintenance crew and their suppliers?
Is the snack food okay?

We planned a snorkeling trip. How competent is
that crew in life saving and emergency procedures,
in teaching snorkeling techniques, and in driving
the boat?

We planned a drive to Hana that would take us
over 56 one-lane bridges and a night luau at Lanai.
My driving competency would be tested as well as
the wife’s patience.

We gladly left off golf, diving, horseback riding on
the beach or in the mountains, tennis, sailing, and
dinner cruises from the competencies we would
test. Enough is enough. Otherwise we were going
to need a vacation from our vacation. Sadly, there
wasn’t enough time. After these two days of carefree
planning with pure relaxation, we were ready
to explore paradise at a relaxed pace.

Sunday, February 4
Just before returning to our villa on Sunday afternoon,
we walked into the water to
splash around. A big wave came up and as it
passed, I dove into it back toward the shoreline. I
was going to body surf back to the shoreline just
as I had watched dozens of competent kids and
grownups do all afternoon.

The signs along the beach walkway had said to
never turn your back to the ocean. Many signs.
Many warnings. I did not competently understand
their true meaning. It turned out that I was incompetent.

As I dove into it, the wave hit me high and the
undertow hit me low. Remember the cartoons of
characters being tossed in a washing machine?

They spinned and tumbled. So did I.

I immediately lost all feelings in my arms after my
head hit the ocean floor. They hung limply by my
sides, floating listlessly, all akimbo in the aftermath
of my spinning and tumbling cycle. My eyes
opened despite the salt water. My mind raced.

Which way was up? Which way to shore? Was I
going to drown? The undertow was powerful, it
could take me out to sea. In a weird, slow-motion
speed my thoughts flashed to the controversial
Super Bowl commercial of Christopher Reeve
getting up from his wheelchair and walking.

I was scared. Very scared. Why did I flash on that?

This can’t be good. A diving experience came to
me and told me to slow my breathing down, way
down. I did. Competently.

My arms were useless. I could not motion with
them and push myself around. All I had going for
me were my legs. They were off the ocean floor
but sinking down and would soon touch. I understood
the potential of the undertow to carry me
away from shore and back out to sea and the need
to get planted and then push with my feet. But I
needed to get oriented and directed back to shore.
Which way to the shore? Which way out to sea?
When will my feet make contact?

When they did I pushed myself ahead in the direction
I was already facing. I couldn’t turn around
easily. My arms floated up and down at my sides
with the action of the waves. I could see the surface
of the water above me, it was a foot or two
away. I watched silently as the surface steadily
lowered itself to meet my waiting face with each
step I took. The top of my head broke through
first as I steadily pushed myself forward with my
feet. My arms hurt. Pain shot up and down. It felt
like a giant charlie-horse.

When I broke the surface, my scream for help was
only a whimper. My wife heard it but didn’t sense
an emergency. Luckily, she was looking for
me when I didn’t come up right away. She approached
me as another wave rolled over me. I
said, “My arm.”

For The Rest of the Story…

A Decade Ago I Personally Tested the Hawaiian Medical System’s Competence

Originally published 10 years ago in the CADDI Quarterly Newsletter “lean-ISD” in the Spring of 2000.

Next Up For Me … a Jiffy Knee Replacement

For those with a similar need – here’s information about the route that I chose:

https://jiffyknee.com/

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