Book For Sale: Performance-based Employee Qualification/ Certification Systems

Originally Published in 2008

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Note: this book is also available as a FREE 226 page PDF – here.

Book Cover:

Book Description:

The goals and objectives for the readers of this book are:

– To enable you to orient yourself to a performance-based qualification/certification system at both a macro and micro level of detail
– To enable you to adopt and/or adapt the plans, tools and templates for your own undertaking
– To enable you to design your own system systemically and implement it systematically
– To enable you to develop Performance Tests both during and after the initial system implementation

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Table of Contents:

Dedications………………………………………………………………………………… iii

Preface………………………………………………………………………………………. v

Foreword……………………………………………………………………………………. vii

Section A: Introduction to the Operations of a Performance-basedEmployee Qualification/Certification System………………….. 1

Chapter 1: Introduction to the Performance-based Employee Qualification/
Certification System ………………………… 3

Chapter 2: How the Performance-based Employee Qualification/Certification
System Should Work………………………… 13

Section B: Overview of Performance‑basedEmployee Qualification/Certification System Implementation and Operations………………………………………. 23

Chapter 3: Overview of Designing and Implementing the
Performance-based Employee Qualification/Certification System…………………………………. 25

Chapter 4: Overview of Developing the Qualification/Certification Tests…………………….. 37

Chapter 5: Overview of Operating the Performance-based Employee Qualification/Certification System ……………………………………………. 55

Chapter 6: Overview of Keeping the Performance-based Employee Qualification/Certification System and Tests Evergreen……………………………………………… 71

Section C: Details for Performance‑basedEmployee Qualification/Certification System Implementation and Operations………………. 81

Chapter 7: Details for Designing and Implementing the Performance-based
Employee Qualification/Certification System……………………………………. 83

Chapter 8: Details for Developing the Qualification/Certification Tests……………………… 107

Chapter 9: Details for Operating the Performance-based Employee Qualification/Certification System………………………………. 133

Chapter 10: Details for Keeping the Performance-based Employee Qualification/Certification System and Tests Evergreen………………….. 151

Section D: Examples…………………………………………………………………. 163

Chapter 11: Sample Project Plan…………………………………………………. 161

Section E: Appendices……………………………………………………………… 185

Appendix A: Partial Bibliography………………………………………………. 187

Appendix B: Glossary………………………………………………………………. 189

Appendix C: Knowledge/Skill Categories and Definitions………………… 191

Appendix D: Example Set of Related Analysis, Design, and
Test Development Outputs………………………………………………………… 195

Appendix E: About the Authors………………………………………………….. 201


Click Here to Purchase Paperback: $20.00

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Early reviews for

Performance-based Employee Qualification/Certification Systems”

Anita Augustine

I like the questions approach used at the beginning and end of each chapter. I very much like the preface. It “sets” the book well regarding expectations. Emphasis on project plan criticality is GOOD! For some reason, establishing a strong agenda, for meetings, seems to be very difficult for most; these samples should be most helpful! The case studies are strong and I’m glad you incorporated those; most helpful. I really liked the work overall; it is thorough and well done.


Mark Graham Brown

Thanks for sending me the book! You guys have done an amazing amount of work to document all this stuff and present it using beautiful pages. It looks very professional.

If the goal is to give someone step-by-step directions on how to design, develop, and maintain such a system, there is a lot of great detail here. Chapter 1 is interesting reading, addresses key questions a reader should have, and is clearly written. The book is clearly based on some valuable real-world experience. The Alaska examples are good case studies. The book is a great documentation of the process and lessons learned on these two projects.


Joe Durzo

This whole book is like a road map to unexplored territory. Some practitioners have been there before but left no maps to guide those who follow. You have mapped out a complex territory that has had little systematic attention but which is very important.

This book is a very useful contribution to the practice of performance development and improvement. Most of the professional literature focuses on elements of the system—test development, feedback, etc. and NOT on the design and management of a whole-company approach to qualification and certification. Most of the really difficult issues are not in the individual blades of grass, but are in the overall landscape which you describe so well.

This book should be required reading for anyone who is venturing out for the first time to create a qualification/assessment/certification system.


Louise Leone

In my opinion the first few chapters are written in a way that does interest people like myself. I think you guys have done a nice job in grabbing the audience early.


Jim Russell

I like the 9 part cover diagram! Clear, simply written, easy to follow. The book format and layout look good – eye appeal! Excellent introductory chapters. Chapters 3-6 provide a good overview of the system. Chapters 7-10 provide more detail about the system. Excellent lists and tables. You’ve hit the target and are on the mark!

John Swinney

This is a manual for building a bullet-proof, performance-based qualification and certification system. As complex as a project of this magnitude could be, this book provides the fundamental “how to.”

Very well done! I like the conversational style. You’ve taken a relatively complex and detailed process but have handled describing it with plain business language. The one thing I really like about all the work you guys have done together is that you are always aware of the needs of the business at every point of the process.

The project plan for the TMC Stores case study is worth the price of admission. It provides very good picture of how it all comes together. Nice addition! If I was charged with that responsibility, this book is where I’d start! Given the book as the operating guide, I think I could take the project plan and begin to do it!


Darlene Van Tiem

Svenson and Wallace provide a definitive guidebook complete with sound advice and a wealth of examples, covering everything you need to establish and sustain a successful qualification/certification system!

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9 comments on “Book For Sale: Performance-based Employee Qualification/ Certification Systems

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