Training/ Learning/ Knowledge Management Functional Audits and Improvement Targeting

Auditing Your Training & Development System as a Set of Processes

The application of the Process Maturity Model can be applied to a T&D/ L&D function to determine if heroics are the source of success – or great processes – being continuously improved.

It’s like the old saw: would you rather be lucky – or good?


Your luck can run out.

EPPIC offers an Audit/Assessment of your T&D/ Learning/ Knowledge Management operations following the model in Guy W. Wallace’s book: T&D Systems View.

T&D Systems View include 47 distinct processes – organized in 12 sub-systems – that operate in virtually every function – formally or informally – in enough control or not in enough control.


The goal is not to achieve six sigma (almost) perfection – but to determine where your biggest ROI opportunities are – and address them for significant ROI. Those vary with each situational context.

The 4 Phases of the audit can be adapted as needed based on the depth of assessment desired and the approach. It can be accomplished in one meeting – if that better meets the needs and constraints of the client.

T&D Systems View – for Learning By Design versus Learning By Chance.


The Audit/Assessment engagement can simply be to conduct an assessment – or take the effort into design of a future state – and then careful planning for implementation.

The assessment effort can be accomplished via interview and document reviews – or done via a Group Process with key staff perhaps during an off-site retreat. An intense off-site retreat of 3 days. That way everyone will be on board with the results and and will have more shared understanding.

Either way you approach the assessment  your can target post-assessment improvements that are feasible and significant in the potential ROI.

Here is a free PDF copy of my 2001 book: T&D Systems View – intended to provide you with some guidance in your assessments:

T&D Systems View (2001)

Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

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