EPPIC – Enterprise Process Performance Improvement Consultancy 

EPPIC is a performance-based Instructional Systems Design (ISD) firm.

We conduct Analysis, Design, and Development efforts to produce Performance Guides and Learning Experiences to develop Performance Competence & Confidence in How To Perform On the Job.

EPPIC is Guy W. Wallace … and his extended network of freelancers, some of whom he has been working with as a consultant since 1982. Guy offers you ISD services, and ISD staff development, in any of our ISD methodology-sets as is, or after adapting them to your needs.

Guy does:

  • Performance-Based Instructional Analysis and Design
  • Staff Development in Instructional Project Planning, Analysis, and Design using a facilitated Group Process

Guy can help with Development as well – but we always bring in others from our network to do that kind of work. 

EPPIC’s services in Analysis, Design and/or Project Planning & Management are adopted/adapted from Guy’s PACT Processes for performance-based ISD.

PACT 5 Methodology-sets

Guy conduct CAD efforts – to to conduct a quick performance analysis and then design a performance-based T&D Path and Planning Guide and to specify all of the gaps in Instruction – Job Aids and/or Communications, Education, and Training – on the visible Path – from what is actually needed.


The Path is designed by teams of Master Performers from the Target Audience(s) via a Facilitated Group Process to accelerate the effort and reduce cycle times and improve results. We have been doing CAD efforts in this manner as an ISD consultant since 1982.

We have been doing these CAD efforts as an ISD consultant since 1982.

We also conduct MCD efforts – our version of ADDIE – to conduct quick performance analyses and then design and develop performance-based Instruction – both Performance Support and Learning Experiences, with the help of designated Master Performers from the Target Audience(s), via our proven Facilitated Group Process.

We also conduct IAD efforts – to conduct quick performance analysis efforts leading to the design and development of narrower deliverables, such as Performance Tests,  Job Aids/Performance Support. We have been doing these as well, as an ISD consultant, since 1982.

We also conduct Performance Improvement efforts – using an extension of our Instructional Systems Design methods into our EPPI – Enterprise Process Performance Improvement methods. These are used when the Analysis effort in an ISD project identifies non-Instructional issues and those that need to be addressed with or without any Instruction.

We covered our approach in past newsletters, blog posts, and many of Guy’s books.

ISD Staff Development – Guy has trained the ISD staff of his clients and their subcontractors, going back to 1983, including the ISD staff at:

Amoco, AT&T, Discover Card, Dow Chemical, EDS, Eli Lilly, Federal Express, General Motors, General Physics, Hewlett Packard, NASCO, NCR, Northern Telecom, Nova, Pacific Gas and Electric, Raytheon, and Siemens Building Technologies/MCC Powers.

Our performance-orientation often leads to other improvement interventions – as we all know from Deming, Rummler and many others, that knowledge/skill deficits are not at the root of most performance problems in Enterprise processes.

As we like to say:

Requests for Instruction to address the needs of New Hires – are to be expected.

Requests for Instruction to address the Performance Problems – are to be suspected.

And a Performance Analysis conducted with your current Master Performers will determine how Master Performers conduct their work performance at levels of mastery, what the gaps and the causes of those gaps are for those who are not yet Master Performers.

Project Planning & Pricing

Most of our ISD work is done, if possible, on a fixed fee basis, and I haven’t needed to do a change order since becoming an ISD consultant in November 1982.

If your effort is not fairly predictable, we will conduct the work time & expense and provide a detailed plan with pricing and schedule forecasts for the work, following our standard and adapted phases and tasks, as approved by your designated Project Steering Team.

In any event, we believe in collaborating to conduct detailed project planning as we start to guarantee success on all fronts. Our methods are fast and proven.


EPPI and PACT are our two key methodology-sets.

EPPI is about Performance Improvement – beyond but including Instruction.

PACT is about performance-based Instructional Systems Design.

They are both improved by a shared FGP – Facilitated Group Process – in conducting the Analysis and Design efforts.

The Facilitated Group Process

For: Analysis – Design – Development

It’s at the heart of all of our ISD and PI efforts.

Guy and his associates use a Facilitated Group Process to quickly conduct Ideal Performance and Gap Analysis efforts and then Design efforts using structured, collaborative methods in 2-3-4 day meetings with our clients’ handpicked Master Performers and other key Stakeholders.

We typically then use a subset of those same Master Performers that generated the Analysis data in the Design of T&D Paths or T&D Content … quickly.

Regarding Paths or Maps … which we prefer to call Training & Development or Performance Competence Development Paths … the secret to being quick is in using a proven process and leveraging that with the knowledge and insights of a group of carefully chosen Master Performers.

We then use members of those Master Performer teams to then Design … and then Develop – Instructional and Informational Content – per the designs they helped create.

These methods have been field tested in client projects hundreds and hundreds of times by me, my ISD Consulting staff, and my clients’ ISD staff for well over 40 years.

If the Master Performers can do it – perform at high levels – why not everyone else?

These 2 Articles From 1984 Reference the FGP

CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Facilitated Group Process – published in Training Magazine in September 1984.

Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD using a Facilitated Group Process, from NSPI’s Performance & Instruction Journal, November 1984.

It’s Not All About Learning. It’s All About Performance.

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