EPPIC – Enterprise Process Performance Improvement ConsultancyEPPIC is a performance-based Instructional Systems Design (ISD) firm. EPPIC is Guy W. Wallace … and his extended network of freelancers, some of whom he has been working with since 1982. We offer you ISD services, and ISD staff development, in any of our ISD methodology-sets as is, or after adapting them to your needs. This includes the services below and the Analysis, and/or Project Planning & Management that crosses all three of our PACT Processes for performance-based ISD. We conduct CAD efforts – to to conduct a quick performance analysis and then design a performance-based T&D Path and Planning Guide and to specify all of the gaps in Instruction – Job Aids and/or Communications, Education, and Training – on the visible Path – from what is actually needed. The Path is designed by teams of Master Performers from the Target Audience(s) via a Facilitated Group Process to accelerate the effort and reduce cycle times and improve results. We have been doing CAD efforts in this manner as an ISD consultant since 1982. We conduct MCD efforts – to conduct a quick performance analysis and then design and develop performance-based Training, designed by Master Performers from the Target Audience(s) via a Facilitated Group Process. We have been doing these as an ISD consultant since 1982. We also conduct IAD efforts – to conduct a quick performance analysis and then design and develop prototypes of Job Aids/Performance Support, designed/developed by Master Performers from the Target Audience(s) via a Facilitated Group Process. These are then further refined, re-tested, until determined they are ready for general release. We have been doing these as an ISD consultant since 1982. We also conduct Performance Improvement efforts – using an extension of our Instructional Systems Design methods into our Enterprise Process Performance Improvement methods. These are used when the Analysis effort in an ISD project identify non-Instructional issues and those need to be addressed with or without any Instruction. We covered our approach in past newsletters, blog posts and this 2011 book: From Training to Performance Improvement Consulting. ISD Staff Development – Guy has trained the ISD staff of his clients and their subcontractors, going back to 1983, including the ISD staff at:
Amoco, AT&T, Discover Card, Dow Chemical, EDS, Eli Lilly, Federal Express, General Motors, General Physics, Hewlett Packard, NASCO, NCR, Northern Telecom, Nova, Pacific Gas and Electric, Raytheon, and Siemens Building Technologies/MCC Powers.Our performance-orientation often leads to other improvement interventions – as we all know from Deming, Rummler and many others, that knowledge/skill deficits are not at the root of most performance problems in Enterprise processes. As we like to say:
Requests for Instruction to address the needs of New Hires – are to be expected.
Requests for Instruction to address the Performance Problems – are to be suspected.And a Performance Analysis conducted with your current Master Performers will determine how Master Performers conduct their work performance at levels of mastery, what the gaps and the causes of those gaps are for those who are not yet Master Performers. Project Planning & Pricing Most of our ISD work is done, if possible, on a fixed fee basis, and I haven’t needed to do a change order since becoming an ISD consultant in November 1982. If your effort is not fairly predictable, we will conduct the work time & expense and provide a detailed plan with pricing and schedule forecasts for the work, following our standard and adapted phases and tasks, as approved by your designated Project Steering Team. In any event, we believe in collaborating to conduct detailed project planning as we start to guarantee success on all fronts. Our methods are fast and proven.
***** ***** ***** ***** *****
Guy W. Wallace – Performance Analyst & Instructional Architect