We can have our greatest effects on human performance just by measuring performance correctly and making the information available.
– Thomas F. Gilbert – Foreword to the First Edition – Repeated in the Third Edition of the:
Handbook of Human Performance Technology (2006)
See my chapter, number 11, in this great reference from 2006:
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement
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This truly is a great reference book. In the world of “you get what you measure” we can all stand to learn more about driving behavior by way of the measurement systems led by management.