When addressing a Performance Problem or Opportunity (flip sides of the same coin so to speak) after checking the Process Itself – look at the Consequence System to see if it is aligned deliberately, or not, with the desired human behaviors.
Too often it is not. And Training/ Learning/ Experiences are simply not going to change the behaviors for the better all too often.
This video is 2:00 minutes in length…
Get yourself a new hammer.
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