You can have Empathy for the Various Stakeholders in ISD/LXD – but can you really understand exactly and reflect where each and everyone is coming from, and needs to have happen, and how they need it to happen?
Empathy in ISD/LXD starts with an intent to Improve Performance for a positive ROI.
This video is 2:20 minutes in length.
My attempt to Operationalizing Empathy to all of the Stakeholders was to form a Project Steering Team of the Client and their key Stakeholders to guide and resource the ISD effort – beginning while an employee at Motorola in 1981.
Can Perfect Empathy be achieved?
Can we all do a much better job at operationalizing Empathy?