Architectures in Enterprise Performance
Or in Enterprise Process Performance Improvement – EPPI. That’s my version of PI, HPI, HPT, etc. Organizational Performance – performance sustainment and/or improvement – by any name. That’s what it’s all about (with apologies to the Hokey Pokey lyricists).
Architecture – a word sometimes synonymous with Engineering – what Gilbert called (Human) Behavior Engineering (see his B.E.M. – Behavior Engineering Model in the classic book “Human Competence” – 1979) – suggests a science (or should suggest that) and EBP – Evidence Based Practice – and not adoption/adaptation of current fads and snake oil/foo foo.
In my view there are/can be “architectures” in/for…
- the Organizational Structure
- the Processes
- the Environmental supports that enable performance
- the Human/People enablers of performance
The Human/People Enablers of Performance
I’ve always been a “Process Kind of Guy” – even before entering the Performance Improvement Biz in 1979.
In my models – and many have their own models – for the human enablers – I categorize “what the humans bring to the process” using the following…
- Awareness, Knowledge, Skills
- Physical Attributes
- Psychological Attributes
- Intellectual Attributes
Most all of my models have “been liberated” from others – adopted and adapted – and can be generally credited to the Crowd of NSPI (now ISPI) back in the day – 1979-through-the early 1990s. That Crowd “borrowed/liberated” each others’ models liberally, so to speak, and I have done the same.
An early view of my sense of architecture in the Learning Space is captured and preserved in this page from a 1984 article in TRAINING Magazine…
Note that the “Measures” in the “architectural” graphic can link back to any level of the elements in the Performance Hierarchy on the left – and should be done appropriately – and not just linked to them all – just because you can.
This is from the first published reference to Curriculum Architecture (other than in my firm’s – at the time – Quarterly Newsletters). If you’d like the published article (6 pages) or what was originally submitted (30 pages)…here they both are…
CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.
In this next graphic below – I add Awareness to Knowledge/Skills – which came about when my Analysis Design Team (at Illinois Bell in 1990) worried that labeling anything as requiring a Knowledge level in the depth of coverage – would result automatically in a 2 hour module when only 5 minutes would really be needed.
So I suggested we label those “quickie” items “Awareness” as their signal to those downstream who would create Content “not so fast bub with the everything is a 2-hour module” kind of nonsense way-too-prevalent in the Training Biz – necessitating the name change from Training to Learning after Senge’s book (The Fifth Discipline) gave us some new buzz words to align to – IMO.
That was just one of many examples I have come across with my clients – and some of the silly/stupid stuff we in the Training Biz have done to our clients and ourselves – as too many that came before us hoisted themselves and those of us who followed – up on our own petard – so to speak.
Or in the parlance of the day: Boom!
But I digress.
The Architectural Building Blocks of Performance Competence
Customers lead the definition of requirements – but don’t have the last say on products and/or process Requirements. There are many Stakeholders, including the Customers (and the Customers’ Customers’ Customers….).
And my apologies to those who use Skills/Knowledge versus Knowledge/Skills. I personally like to start at the beginning of a process – and in my view (and yes, many have “other” views) Skills come after Knowledge – and Awareness comes before that – as in the graphic above – and in my mind.
My “Big Picture of EPPI” Graphics
This is where I attempt to convey the scalability of the Performance and Enabler Data – useful if you are using an ERP System.
Where I refocus on Process/Performance – and those Stakeholders – and the upstream Providers of the Enablers – for your analysis/diagnostic needs – and for your re-design/re-architecting needs.
There is an architecture for each variable in the model above.
Not just a Curriculum Architecture/Learning Architecture – which BTW – includes Instruction “AND” Information – for use “In the Moment of Need” (via Performance Aids/EPSS/etc.) and/or “Before the Moment of Need” (via Training- Self-Paced, Group-Paced or Coached, etc.)
As it always has.
A Book on Business Architectures From 1994
The Quality Road Map
That cover graphic – is my and my partners/co-authors’ view of a Business Architecture – that was also detailed out in our firm’s brochure from back then…
Click on the graphic for a larger size – and/or to copy.
This was our model-set for approaching Performance Improvement – and Instruction and all of the other variables and their Provisioning Systems – as we conducted analysis and design activities – for our client’s ROI.
My Latest Book on Analysis of the Process and Its Enablers
If this “architectural perspective” is of interest to you – you might be interested in my 2011 book:
Analysis of Performance Competence Requirements
This book is part of a Six Pack – intending to provide details on “how to” go from Training to performance-based Training – to Performance Improvement Consulting – whether you feel a need to change the name of your department/function – or not.
The PACT Processes for T&D/ Learning and KMS – are performance-based – and lead smoothly – to EPPI for Performance Improvement.
All 6 books are available as Kindles ($15 each) and Paperbacks ($20 each).
For more info about these books, or to order, please go – here.
Many are claiming to be Architects in many of these Domains – the Domains that impact Organizational Performance.
What does their language and imagery contain?
Do they seem to think and present in a language of engineering and/or architecture?
That would be your first clue.
And for those of you celebrating the USA’s Independence Day today/this week – be safe and have a great holiday!
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