L&D: The Facilitated Group Process for Analysis & Design

Always with Master Performers

Also known as: Exemplary Performers, Star Performers, etc. Whatever. They’re the ones who are the best of the best. People to emulate. People to leverage.

They’re not perfect – but who else would you ask? Or interview/observe?

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Yes – Experts can miss up to 70% of what a Novice needs – per the Research – but there are methods to employ to reduce those gaps.

There’s Cognitive Task Analysis. And there’s my Facilitated Group Process employed in Analysis and Design – and also in Development, Pilot Testing and Revision & Release.

The Team Approach

I first used a team approach – in design/development – way back in 1979 – and wrote about it in 1999 – here.

I was developing a Script for a Video Based Series of Training for Inside Sales Personnel on Product Knowledge. I used the vendors for the product – Windows – who were paying to have the generic Product – as my SMEs – and after 7 iterations of the script – I’d write it after interviewing the Vendor’s people and they’d individually send back conflicting edits.

And I’d go around that merry-go-round again And again.

At the 7th go-round – I’d had enough. I went to my management and suggested that we get all of the SMEs into a room and hammer it out once-and-for-all.

And so it happened.

Then in 1981 – I got severely burned in a Pilot Test after listening to the Corporate SME in Purchasing at Motorola. He’s been the Corporate SME for 7 years – and therefore his knowledge was lagging by about 7 years.

After that I asked for and got a Team of Master Performers from each site and went from there – developing my methods via trial and error. Learning after Burning – as I’ve written – for the past 30 years.

I’ve found that sometimes Other SMEs were also needed. And sometimes Management was needed. And in Design efforts – sometimes sharp Novice Performers were more than helpful.

And … that no new people should be added to the team effort after starting with Analysis – as they’d second guess all of the analysis data previously generated – and bring the Group Process to a slow march – one step forward and then two steps back – or to a complete halt.

These are the Lessons Learned I share with new clients and the PSTs – Project Steering Teams – whom I ask to handpick said Master Performers – for political acceptability for the data that the PST will review and approve before its used in the next steps.

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Facilitating Master Performers Is Tough Duty

Yes. But well worth the pain – as in pain for gain. I’ve got guidelines for those comfortable with facilitation – or a lack of fear.

See this Blog Post that overviews the 12 – and provides links to 12 Blog Posts covering them further – here.

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Your Facilitated Outputs May Differ

Mine are proscribed by my ISD Processes.

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I’ve conducted 250+ Group Processes since 1979. To conduct Analysis. To design Learning Paths. To design Learning Content. To develop Learning Content.

I have trained others – over 500 ISDers – on these methods, and have been doing so since 1983.

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Two 1984 Articles

Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD, from NSPI’s (ISPI’s) Performance & Instruction Journal, November 1984.

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CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.

My ISD Methods: PACT

You can search this site for additional Free PACT Resources – there are hundreds. And a few For Sale (Books and Consulting Services).

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