L&D: Overcoming Experts’ Non-Conscious Knowledge Gaps

I Use a Facilitated Group Process – FGP

Another alternative to what I do is Cognitive Task Analysis.

But I feel that the FGP method is quicker and accomplishes the task of gathering detailed Analysis data and then using it in Design efforts – using the expertise of people who are Masters at the Performance being targeted.


When you facilitate Master Performers (Exemplars) they will guide you in making it real, accurate, complete – and appropriate. They are best in determining what should be addressed and how – Performance Support with or without Learning Content – and what should be left to Informal Learning.


The target is always:

The Ability to Perform Tasks

to Produce Outputs

to Stakeholder Requirements.


2 Articles About This Approach From Back in the Day

From 1984.


Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD, from NSPI’s (ISPI’s) Performance & Instruction Journal, November 1984.


CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.

It’s All About Performance Competence


A book chapter:

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.  This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

The 12 Rules/Guidelines for PACT Facilitators

The 12 Rules/Guidelines for PACT facilitators that I covered in this Blog series – was “sourced from” my writings from my book: lean-ISD.


And that was sourced from my field experiences in having conducted hundreds of Group Process analysis and design meetings.

While the book and slides and posts call them Rules/Guidelines – it’s much nicer to just say Guidelines. Or … Rules … if you prefer.

See a Post about these 12 Guidelines: https://eppic.biz/2017/11/04/ld-my-facilitation-guidelines-from-the-1990s-revisited/

Additional Resources

Check the Resource Tab at: www.eppic.biz


There are also books – see my 6 Pack – for sale – from 2011 that address this approach to both ISD and Performance Improvement – beyond Instruction.

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One comment on “L&D: Overcoming Experts’ Non-Conscious Knowledge Gaps

  1. Pingback: T&D: Best ISD Practice: Benchmark Your Master Performers | EPPIC - Pursuing Performance

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